Assistant General Manager: Store Leadership & Growth

MilkShake Factory Woodbury; Town of Oyster Bay (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Employee discounts

Free food & snacks

Free uniforms

Paid time off

Training & development

Opportunity for advancement

Job summary

MilkShake Factory is expanding its team in the United States. We are seeking leaders who can elevate the guest experience and drive store-wide excellence across front- and back-house operations.

As a General Manager-in-training with 3+ years in customer-facing retail or restaurant roles, you will mentor a growing team, manage scheduling within budget, and uphold health, safety, and brand standards while delivering amazing experiences for guests and corporate accounts.

Qualifications

• Demonstrated leadership ability with at least 3 years of customer-facing sales experience.
• Proven track record of delivering exceptional customer experiences in retail or food service.
• Ability to work flexible hours including early mornings, evenings, weekends, and holidays.
• Strong communication, organizational, and planning skills.
• Ability to lift up to 25 lbs and handle packaging safely.

Responsibilities

• Own front- and back-house operations, merchandising, workflows, sanitation, and customer experience.
• Develop store systems for cash handling, food safety, inventory, and staff performance.
• Support HR functions: training, coaching, motivation, retention strategies.
• Schedule and staff retail store in collaboration with the Manager within budget.
• Ensure health and safety standards and security protocols.
• Assist with brand messaging, in-store events, and reporting on retail performance.

Skills

Leadership

Customer service

Communication

Team leadership

Problem-solving

Time management

Tools

Microsoft Office

Job description

MilkShake Factory is expanding its team in the United States. We are seeking leaders who can elevate the guest experience and drive store-wide excellence across front- and back-house operations.

As a General Manager-in-training with 3+ years in customer-facing retail or restaurant roles, you will mentor a growing team, manage scheduling within budget, and uphold health, safety, and brand standards while delivering amazing experiences for guests and corporate accounts.