Assistant GM - Lead Store Ops & Growth

The Milk Shake Factory; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Employee discounts

Free snacks

Free uniforms

Advancement opportunities

Paid time off

Training & development

Job summary

MilkShake Factory in Pittsburgh is seeking a capable retail leader to own front- and back-house operations, team development, and guest experience. You will drive daily performance, schedule staff, ensure safety standards, and lead brand advocacy across stores and events.

Join a growing team with room to grow, mentor others, and help expand coast to coast. This role requires flexibility, strong communication, and a passion for delivering outstanding service.

Qualifications

• Demonstrated leadership ability with at least 3 years of experience in a customer-facing sales setting.
• Strong track record of creating an amazing customer experience while managing successful retail or restaurant teams, brands, operations, and financials.
• Availability to work flexible hours that may include early mornings, evenings, weekends, and/or holidays.
• Composure, positivity, flexibility, and time management ability necessary to succeed in a performance-driven retail environment.
• Exceptional leadership, communication, operational, problem-solving, organizational, and planning skills.

Responsibilities

• Take the lead, owning the front- and back-house store operations, merchandising, workflows, sanitation, organization, and the customer experience at Milkshake Factory.
• Collaborate on crafting systems that drive store-wide operational excellence, covering cash management, food safety, inventory control, and employee performance.
• Provide robust support for MilkShake Factory human resources, handling team member training, coaching, motivation, feedback, and retention strategies.
• Partnering with the Manager, expertly schedule and staff the retail store, ensuring smooth operations while aligning with the budget.
• Team up with the Manager to exceed regulatory health and safety standards.
• Harness consumer insights to contribute to compelling annual and seasonal marketing campaigns.
• Maintain a tight ship on security measures, including cameras, alarms, locks, and protocols.
• Generate concise reports on retail performance for Manager review.
• Be the go-to brand advocate, sharing the company's story, history, vision, and products with both consumers and employees, including corporate accounts and special events.
• Keep those POS register systems ticking perfectly at all times.

Skills

Leadership

Customer experience

Communication

Team management

Time management

Problem solving

Tools

Microsoft Office

Job description

MilkShake Factory in Pittsburgh is seeking a capable retail leader to own front- and back-house operations, team development, and guest experience. You will drive daily performance, schedule staff, ensure safety standards, and lead brand advocacy across stores and events.

Join a growing team with room to grow, mentor others, and help expand coast to coast. This role requires flexibility, strong communication, and a passion for delivering outstanding service.