Assistant General Manager: Guest Experience Leader

MilkShake Factory Westminster; Westminster (CO); On-site; USD 30,000 - 47,000; Full time

Benefits offered by this job

Earns Tips

Employee discounts

Free uniforms

Opportunity for advancement

Training & development

Job summary

MilkShake Factory Westminster is seeking an Assistant General Manager to lead daily operations, engage guests, and coach a dedicated team to deliver the famous MilkShake Factory experience. You will partner with the General Manager to drive sales, merchandising, and staff development while maintaining high standards in food safety and cleanliness across shifts.

Ideal candidates bring 2+ years of relevant work experience with at least 1 year in a leadership role and are passionate about

Qualifications

• Two years of relevant work experience with at least one year in a leadership or senior role.
• Proven track record of supporting operational excellence and delivering exceptional guest experiences.

Responsibilities

• Lead front- and back-of-house teams to ensure smooth shifts.
• Coach staff to deliver warm, guest-first service.
• Support hiring, training, and performance discussions.
• Maintain food safety, cleanliness, and inventory control.
• Partner with GM on scheduling and labor goals.

Skills

Leadership

Guest service

Communication

Organization

Tools

POS systems

Scheduling software

Job description

MilkShake Factory Westminster is seeking an Assistant General Manager to lead daily operations, engage guests, and coach a dedicated team to deliver the famous MilkShake Factory experience. You will partner with the General Manager to drive sales, merchandising, and staff development while maintaining high standards in food safety and cleanliness across shifts.

Ideal candidates bring 2+ years of relevant work experience with at least 1 year in a leadership role and are passionate about