Customer Service Associate

FF Inc; Waukesha (WI); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Paid training

Full-time schedule

Advancement opportunities

Collaborative team

Skill development

Job summary

FF Inc in Waukesha, WI is seeking a friendly, dependable Customer Service Associate who enjoys helping people. You will answer questions, provide service information, and resolve concerns as part of a welcoming, professional team.

No extensive experience required—excellent communication, a positive attitude, and a willingness to learn are valued. You’ll handle inquiries, process requests, and maintain accurate records to support customer satisfaction.

Qualifications

• Strong communication and interpersonal skills.
• Customer service or retail experience is a plus but not required.
• Ability to stay organized in a fast-paced environment.

Responsibilities

• Assist customers with questions, requests, and general support.
• Provide friendly and professional service during every interaction.
• Explain products, services, and company information clearly.
• Help resolve customer concerns and find appropriate solutions.
• Process customer requests and account updates.
• Follow up with customers when needed.
• Keep accurate records of customer interactions.
• Work with team members to ensure timely support.
• Maintain a professional and organized work environment.
• Contribute to team goals and overall customer satisfaction.

Skills

Communication

Customer service

Problem solving

Teamwork

Organization

Job description

Location: **Waukesha** , WI****

Employment Type: Full-Time

About the Position

We’re looking for a friendly, dependable, and people-focused Customer Service Associate to join our team. If you enjoy talking to people, solving problems, and making sure customers have a great experience, this could be a great fit.

As a Customer Service Associate, you’ll interact directly with customers, answer questions, provide information about our services, and help resolve concerns. You’ll be an important part of creating a welcoming, professional experience while working alongside a supportive team.

No extensive experience required — we’re looking for people with strong communication skills, a positive attitude, and a willingness to learn.

What You’ll Do

• Assist customers with questions, requests, and general support
• Provide friendly and professional service during every interaction
• Explain products, services, and company information clearly
• Help resolve customer concerns and find appropriate solutions
• Process customer requests and account updates
• Follow up with customers when needed
• Keep accurate records of customer interactions
• Work with team members to ensure customers receive timely support
• Maintain a professional and organized work environment
• Contribute to team goals and overall customer satisfaction

What We’re Looking For

• Friendly, outgoing, and comfortable talking to new people
• Strong communication and interpersonal skills
• Positive and professional attitude
• Dependable with strong follow-through
• Organized and able to handle multiple priorities
• Comfortable working in a fast-paced, team-oriented environment
• Willingness to learn new systems and processes
• Customer service, retail, hospitality, restaurant, or other customer-facing experience is a plus, but not required

What We Offer

• Competitive compensation
• Paid training and ongoing support
• Full-time schedule
• Opportunities for advancement
• Hands-on professional experience
• Supportive and collaborative team environment
• Opportunities to develop communication, customer service, and leadership skills

Who Thrives Here?

You’ll do well in this role if you’re energetic, approachable, dependable, and genuinely enjoy working with people. We value team members who take initiative, communicate well, and want to continue learning and growing.

Whether you’re starting your career or looking to take your customer service experience into a new environment, we’re looking for people who are ready to contribute and grow with the team.