People-First Customer Service & Equipment Specialist

U-Haul; Hammond (IN); On-site; USD 28,000 - 36,000; Full time

Job summary

U-Haul is seeking a Customer Service Representative in Hammond, IN to assist customers with products and services and to ensure smooth rentals and returns. The role involves operating the U-Scan system, moving and hooking up trucks and trailers, and inspecting equipment on the lot.

The position requires a valid driver's license and a high school diploma or equivalent, with on-the-job education and training for propane filling and forklift certification.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative in Hammond, IN to assist customers with products and services and to ensure smooth rentals and returns. The role involves operating the U-Scan system, moving and hooking up trucks and trailers, and inspecting equipment on the lot.

The position requires a valid driver's license and a high school diploma or equivalent, with on-the-job education and training for propane filling and forklift certification.