Customer Service & Equipment Specialist

U-Haul International, Inc.; Omaha (NE); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Paid holidays, vacation, and sick days

Life insurance

MetLife auto and home insurance

Discounts on Apple products

MetLaw Legal program

You Matter EAP

24-hour physician available for kids

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers with rentals, inspections, and equipment setup at our centers. You will use the U-Scan app to manage inventory, drive and hook up trucks, and ensure safe, clean equipment on the lot.

The role includes training through U-Haul University and opportunities to earn incentives. Certification for propane filling and forklift operation is provided upon employment, with comprehensive

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Forklift operation

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers with rentals, inspections, and equipment setup at our centers. You will use the U-Scan app to manage inventory, drive and hook up trucks, and ensure safe, clean equipment on the lot.

The role includes training through U-Haul University and opportunities to earn incentives. Certification for propane filling and forklift operation is provided upon employment, with comprehensive