People-First CSR: Equipment & Service Pro

U-Haul International, Inc.; Leominster (MA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

ESOP

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its service and assist customers with equipment, rentals, and related products at the Leominster store. The role uses U-Scan tech to dispatch and return equipment, with on-the-job education provided.

The position offers two hands-on interviews, a $100 hiring bonus, and a $300 cash bonus after certification milestones. Expect responsibilities around preparing invoices, inspecting gear, and helping customers with equipment needs.

Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Driving

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of its service and assist customers with equipment, rentals, and related products at the Leominster store. The role uses U-Scan tech to dispatch and return equipment, with on-the-job education provided.

The position offers two hands-on interviews, a $100 hiring bonus, and a $300 cash bonus after certification milestones. Expect responsibilities around preparing invoices, inspecting gear, and helping customers with equipment needs.