Customer Service & Equipment Specialist

U-Haul; Worcester (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products, Dell…

Gym Reimbursement Program

MetLaw Legal program

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers with rentals, equipment inspections, and basic maintenance tasks at our Worcester location. You’ll leverage smartphone tech to dispatch and return equipment, while delivering friendly, helpful support to customers on their journeys.

We offer on-the-job education, a $100 hiring bonus, and a $300 bonus after completion of the 1-2-3 Punch Certification Program at retail stores.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our exceptional service, assisting customers with rentals, equipment inspections, and basic maintenance tasks at our Worcester location. You’ll leverage smartphone tech to dispatch and return equipment, while delivering friendly, helpful support to customers on their journeys.

We offer on-the-job education, a $100 hiring bonus, and a $300 bonus after completion of the 1-2-3 Punch Certification Program at retail stores.