People-First CSR: Equipment & Rentals Expert

U-Haul; Suitland (MD); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products and more

Paid holidays, vacation, and sick days

Job summary

U-Haul is hiring a Customer Service Representative in Suitland, MD. The role involves assisting customers with U-Haul products and services, using U-Scan to manage rentals, and handling equipment such as trucks and trailers. Strong communication and a team mindset are essential for success.

Responsibilities include inspecting and maintaining equipment, answering questions, preparing invoices, and ensuring a high level of customer satisfaction in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred.
• Ability to communicate clearly and work in a team.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Inspect and maintain equipment on the lot and check fluid levels.
• Answer questions and educate customers about products and services.
• Prepare rental invoices and process returns.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Forklift operation (certified)

Job description

U-Haul is hiring a Customer Service Representative in Suitland, MD. The role involves assisting customers with U-Haul products and services, using U-Scan to manage rentals, and handling equipment such as trucks and trailers. Strong communication and a team mindset are essential for success.

Responsibilities include inspecting and maintaining equipment, answering questions, preparing invoices, and ensuring a high level of customer satisfaction in a fast-paced environment.