People-Focused CSR: Rentals & Equipment Support

U-Haul International, Inc.; Virginia (MN); On-site; USD 17,000 - 18,000; Full time

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service, assisting customers inside and outside a U-Haul center and helping ensure smooth rental experiences.

You will use U-Scan to manage rentals, move and connect trucks, inspect equipment, answer questions, and educate customers about products and services. On-the-job education is provided.

Qualifications

• Requires valid driver’s license and a high school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Valid driver's license

Excellent customer service

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the face of our service, assisting customers inside and outside a U-Haul center and helping ensure smooth rental experiences.

You will use U-Scan to manage rentals, move and connect trucks, inspect equipment, answer questions, and educate customers about products and services. On-the-job education is provided.