People-First CSR: Equipment Rentals & Tech Support

U-Haul International, Inc.; Quincy (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative to be the friendly face helping customers with U-Haul products and services.

You will assist customers on-site and via smartphone tech to manage rentals, inspect equipment, and ensure smooth operations across the yard and stores. The role offers on-the-job education, opportunities for advancement, and a range of benefits including health insurance, paid holidays, and eligibility for multiple company programs.

Qualifications

• Minimum Qualifications: Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative to be the friendly face helping customers with U-Haul products and services.

You will assist customers on-site and via smartphone tech to manage rentals, inspect equipment, and ensure smooth operations across the yard and stores. The role offers on-the-job education, opportunities for advancement, and a range of benefits including health insurance, paid holidays, and eligibility for multiple company programs.