People-First Banking Support Specialist

Bank of Luxemburg; Wisconsin; Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Volunteer PTO

Career growth

Team culture

Competitive pay

Job summary

Bank of Luxemburg is seeking a Customer Care Representative for the Casco, WI area. You will listen to customers, guide them through online banking and mobile services, and resolve banking questions with confidence and care.

The role emphasizes friendly communication, problem solving, and attention to detail in a fast-paced team setting, with a schedule that includes regular daytime hours, occasional Saturday shifts, and room for growth within the company.

Qualifications

• 1–2 years of customer service experience (banking or sales is a bonus, but not required)
• A friendly, professional communication style—especially over the phone
• Strong problem-solving skills and the ability to make sound decisions
• Great attention to detail and follow-through to keep customers happy
• Comfort with technology and a willingness to learn new systems

Responsibilities

• Answer phone calls, emails, or online messages from customers and help with their banking questions
• Walk customers through online banking, mobile services, or account changes so they feel confident and secure
• Troubleshoot problems and find solutions, making sure customers know you’ve got their back
• Connect people with the products and services that can make their lives easier
• Be an active part of team meetings where ideas, successes, and ways to improve are shared

Skills

Customer service

Phone communication

Problem solving

Attention to detail

Tech savvy

Education

High School

Job description

Bank of Luxemburg is seeking a Customer Care Representative for the Casco, WI area. You will listen to customers, guide them through online banking and mobile services, and resolve banking questions with confidence and care.

The role emphasizes friendly communication, problem solving, and attention to detail in a fast-paced team setting, with a schedule that includes regular daytime hours, occasional Saturday shifts, and room for growth within the company.