Customer Service Associate

Bank of Luxemburg; Town of Luxemburg, Dyckesville (WI, WI); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Employee Stock Purchase Plan

Paid time off

Paid holidays

Volunteer time off

Tuition reimbursement

Employee rewards program

Disability insurance

Pet insurance

Free bank services

Job summary

Bank of Luxemburg in Luxemburg, WI is seeking a teller to provide a welcoming, customer-focused experience. You will handle deposits, withdrawals, loan payments, and other teller services while guiding customers through online banking and debit questions.

You will learn to connect customers with appropriate products and team members, safeguarding information and following procedures to prevent fraud. A supportive, family-like workplace is highlighted in the bank’s culture.

Qualifications

• Genuine interest in helping people and delivering great customer service.
• Strong attention to detail, organization, and ability to balance multiple priorities.
• Professionalism and good judgment when handling confidential information.
• Previous experience in customer service, cash handling, and problem-solving is a plus.

Responsibilities

• Create a welcoming experience for customers, whether in person or over the phone.
• Handle everyday banking transactions accurately and efficiently, including deposits, withdrawals, loan payments, cashier’s checks, and other teller services.
• Help customers navigate online banking, debit card questions, account research, and other banking needs.
• Get to know customers, listen to what they need, and connect them with products, services, or team members who can help.
• Protect customer information and help safeguard the Bank by following procedures and recognizing potential fraudulent activity.

Skills

Customer service

Cash handling

Problem solving

Attention to detail

Job description

Job Details: Job Location: Dyckesville - Luxemburg, WI 54217, Position Type: Full Time, Salary Range: $16.75 - $19.42 Hourly, Job Shift: Day, Job Category: Banking, At Bank of Luxemburg, our mission is “To have a positive impact on people’s lives.” You’ll see that mission in action through the relationships you build with customers and coworkers every day. Our employees value the supportive, down-to-earth family feel of our workplace, and we’re proud to have been recognized as a Top Workplace in 2025 and 2026.

How You’ll Make an Impact

• Create a welcoming experience for customers, whether you’re helping them in person or over the phone.
• Handle everyday banking transactions accurately and efficiently, including deposits, withdrawals, loan payments, cashier’s checks, and other teller services.
• Help customers navigate online banking, debit card questions, account research, and other banking needs.
• Get to know customers, listen to what they need, and connect them with products, services, or team members who can help.
• Protect customer information and help safeguard the Bank by following procedures and recognizing potential fraudulent activity.

Qualifications & Benefits: What Will Help You Succeed

• A genuine interest in helping people and delivering great customer service.
• Strong attention to detail, organization, and the ability to balance multiple priorities.
• Professionalism and good judgment when handling confidential information.
• Previous experience in customer service, cash handling, and problem-solving is a plus.

More Than Benefits: Support for Life & Career

• Health & well-being: Health, dental, vision, and life insurance, plus an Employee Assistance Program (EAP) and health & wellness program.
• Your financial future: 401(k) match and an Employee Stock Purchase Plan.
• Time for what matters: Paid time off, paid holidays, and paid time off to volunteer in your community.
• Growth & recognition: Tuition reimbursement, an employee reward program, and opportunities to develop and advance within the Bank.
• More advantages: Company-paid short- and long-term disability, pet insurance, and free and discounted bank services.

If you’re someone who enjoys helping others, building relationships, and being part of a close-knit community, we’d like to meet you.