Banking Operations & Customer Care Specialist

Citizens State Bank

La Crosse (WI)

On-site

USD 22,000 - 30,000

Full time

7 days ago

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Benefits offered by this job

Access to free health care

Job summary

Citizens State Bank in La Crosse, WI is seeking a Customer Care Representative to support daily banking operations, process transactions, and assist customers via phone and digital channels. You will perform reconciliations, wire transfers, and account maintenance, helping deliver outstanding service across multiple banking areas.

The role offers exposure to deposit and loan inquiries, debit card support, and online/mobile banking assistance, with a rotating Saturday schedule and three shift

Qualifications

Excellent attention to detail and accuracy in processing tasks.
Ability to manage multiple tasks and priorities effectively.
Strong interpersonal and communication skills with commitment to customer service.
Willingness to learn and develop knowledge across banking operations.

Responsibilities

Process wire transfers and account maintenance requests accurately and timely.
Perform daily reconciliations of deposit accounts and resolve discrepancies.
Answer customer calls and assist via phone and digital channels.
Support Online Banking and Mobile Banking enrollments and troubleshooting.
Collaborate with departments to ensure smooth operations and service quality.
Provide debit card support and respond to customer inquiries.

Skills

Attention to detail

Multitasking

Customer service

Communication skills

Tools

Microsoft Office

Job description

The role offers exposure to deposit and loan inquiries, debit card support, and online/mobile banking assistance, with a rotating Saturday schedule and three shift

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