Community Banking Concierge — Customer Service

Bank of Luxemburg; Wisconsin; On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Employee Stock Purchase Plan

Paid time off

Job summary

Bank of Luxemburg is seeking a Customer Service Associate in Luxemburg, WI to help customers with everyday banking needs and provide friendly, professional service in person and by phone. You will process deposits, withdrawals, loan payments, and other teller services, while helping customers with online banking and research.

The role emphasizes relationship-building, confidentiality, and following banking policies to ensure a positive customer experience and secure banking interactions.

Qualifications

• Strong interpersonal skills and a genuine focus on helping customers.
• Detail-oriented and organized with the ability to manage multiple tasks.
• Ability to handle confidential information responsibly and maintain professionalism.
• Previous customer service, cash-handling, and problem-solving experience is a plus.

Responsibilities

• Welcome customers, answer questions, and provide friendly, professional service in person and by phone.
• Process everyday banking transactions accurately and efficiently (deposits, withdrawals, loan payments, cashier’s checks, etc.).
• Assist customers with online banking, debit card inquiries, and account research.
• Build relationships by listening for opportunities to help and connecting customers with the right products or team members.
• Help protect customers and the bank by identifying potential fraudulent activity and following policies.

Skills

Customer service

Cash handling

Communication

Problem solving

Job description

Bank of Luxemburg is seeking a Customer Service Associate in Luxemburg, WI to help customers with everyday banking needs and provide friendly, professional service in person and by phone. You will process deposits, withdrawals, loan payments, and other teller services, while helping customers with online banking and research.

The role emphasizes relationship-building, confidentiality, and following banking policies to ensure a positive customer experience and secure banking interactions.