Customer Service Associate

Bank of Luxemburg; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of Luxemburg is seeking a Customer Service Associate for our Bellevue branch in Wisconsin. You’ll greet customers, process deposits, withdrawals, loan payments, and other everyday transactions with accuracy and a friendly, professional approach.

You’ll balance the cash drawer, assist with branch opening/closing, online banking support, debit card inquiries, and referrals to appropriate team members. A local community bank with a supportive team awaits your contributions.

Qualifications

• Prior customer service or cash-handling experience is preferred but not required.
• You communicate clearly and professionally with customers.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Welcome customers, answer questions, and process deposits, withdrawals, loan payments, and other transactions accurately.
• Balance your cash drawer and assist with branch opening, closing, ATM/ITM, vault, and cash-order responsibilities.
• Help customers with online banking, debit card inquiries, account research, wire transfers, and other everyday banking needs.
• Listen for opportunities to connect customers with helpful deposit, loan, and investment services, referring them to the right team member.
• Protect customer information by following Bank policies, regulatory requirements, and fraud-prevention procedures.

Skills

Customer service

Cash handling

Active listening

Organizational skills

Job description

Why You’ll Love Working HereBuild genuine relationships while helping customers feel confident and cared for. As a Customer Service Associate at Bank of Luxemburg, you’ll become a trusted, familiar face for customers and a valued part of the Bellevue community.This opening comes with an upcoming retirement and offers the opportunity to carry forward a strong tradition of personal service. You’ll join a supportive team with the “family feel” employees value, working together toward our mission: “To have a positive impact on people’s lives.” Recognized as a Top Workplace in 2025 and 2026, Bank of Luxemburg provides an environment where collaboration, growth, and meaningful connections matter.What You’ll DoWelcome customers, answer questions, and process deposits, withdrawals, loan payments, and other transactions accurately and efficiently.Balance your cash drawer and assist with branch opening, closing, ATM/ITM, vault, and cash-order responsibilities.Help customers with online banking, debit card inquiries, account research, wire transfers, and other everyday banking needs.Listen for opportunities to connect customers with helpful deposit, loan, and investment services, referring them to the right team member.Protect customer information by following Bank policies, regulatory requirements, and fraud-prevention procedures.What You’ll BringStrong people and listening skills, with a friendly, professional approach to customer service.The ability to stay organized, manage multiple priorities, and handle details accurately.Sound judgment and discretion when working with confidential customer and Bank information.Willingness to stand for extended periods, occasionally lift or move light materials, and travel to other Bank locations when coverage is needed.Previous customer service, cash-handling, and problem-solving experience is preferred but not required.Benefits & PerksA supportive, community-focused workplace where employees collaborate and build meaningful connections.Opportunities to learn, grow, and expand your banking knowledge.Work that makes a visible difference for customers and the communities we serve.A welcoming team environment that values your contributions and ideas.The stability and connection of working for a local community bank.Ready to Make an Impact?If you enjoy helping people, building relationships, and being part of a close-knit team, we’d love to hear from you. Apply today and bring your customer service skills to Bank of Luxemburg’s Bellevue branch.