Community Banking Concierge & Service Specialist

Bank of Luxemburg; Green Bay (WI); On-site; USD 38,000 - 52,000; Full time

Job summary

Bank of Luxemburg is seeking a Customer Service Associate for our Bellevue branch in Wisconsin. You’ll greet customers, process deposits, withdrawals, loan payments, and other everyday transactions with accuracy and a friendly, professional approach.

You’ll balance the cash drawer, assist with branch opening/closing, online banking support, debit card inquiries, and referrals to appropriate team members. A local community bank with a supportive team awaits your contributions.

Qualifications

• Prior customer service or cash-handling experience is preferred but not required.
• You communicate clearly and professionally with customers.
• Strong attention to detail and ability to manage multiple tasks.

Responsibilities

• Welcome customers, answer questions, and process deposits, withdrawals, loan payments, and other transactions accurately.
• Balance your cash drawer and assist with branch opening, closing, ATM/ITM, vault, and cash-order responsibilities.
• Help customers with online banking, debit card inquiries, account research, wire transfers, and other everyday banking needs.
• Listen for opportunities to connect customers with helpful deposit, loan, and investment services, referring them to the right team member.
• Protect customer information by following Bank policies, regulatory requirements, and fraud-prevention procedures.

Skills

Customer service

Cash handling

Active listening

Organizational skills

Job description

Bank of Luxemburg is seeking a Customer Service Associate for our Bellevue branch in Wisconsin. You’ll greet customers, process deposits, withdrawals, loan payments, and other everyday transactions with accuracy and a friendly, professional approach.

You’ll balance the cash drawer, assist with branch opening/closing, online banking support, debit card inquiries, and referrals to appropriate team members. A local community bank with a supportive team awaits your contributions.