Customer Care Representative

Bank of Luxemburg; Wisconsin; Hybrid; USD 41,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Volunteer PTO

Career growth

Team culture

Competitive pay

Job summary

Bank of Luxemburg is seeking a Customer Care Representative for the Casco, WI area. You will listen to customers, guide them through online banking and mobile services, and resolve banking questions with confidence and care.

The role emphasizes friendly communication, problem solving, and attention to detail in a fast-paced team setting, with a schedule that includes regular daytime hours, occasional Saturday shifts, and room for growth within the company.

Qualifications

• 1–2 years of customer service experience (banking or sales is a bonus, but not required)
• A friendly, professional communication style—especially over the phone
• Strong problem-solving skills and the ability to make sound decisions
• Great attention to detail and follow-through to keep customers happy
• Comfort with technology and a willingness to learn new systems

Responsibilities

• Answer phone calls, emails, or online messages from customers and help with their banking questions
• Walk customers through online banking, mobile services, or account changes so they feel confident and secure
• Troubleshoot problems and find solutions, making sure customers know you’ve got their back
• Connect people with the products and services that can make their lives easier
• Be an active part of team meetings where ideas, successes, and ways to improve are shared

Skills

Customer service

Phone communication

Problem solving

Attention to detail

Tech savvy

Education

High School

Job description

# Customer Care RepresentativeCasco - Casco, WI 54205## OverviewSalary Range$19.81 - $24.04 HourlyPosition TypeFull TimeJob ShiftDayEducation LevelHigh SchoolCategoryCustomer Service## DescriptionAt Bank of Luxemburg, we believe banking is about more than accounts and numbers—it’s about people. Our mission is “To Have a Positive Impact on People’s Lives,” and that drives everything we do. We’re proud of our strong community roots, our team-first culture, and our commitment to making every customer feel cared for.We’re looking for a Customer Care Representative to join our Casco team—someone who enjoys connecting with people, solving problems, and making each interaction a positive experience.**What You’ll Be Doing**This role is all about listening, helping, and guiding our customers so they feel supported every step of the way. On any given day, you might:* Answer phone calls, emails, or online messages from customers and help with their banking questions* Walk customers through online banking, mobile services, or account changes so they feel confident and secure* Troubleshoot problems and find solutions, making sure customers know you’ve got their back* Connect people with the products and services that can make their lives easier* Be an active part of team meetings where ideas, successes, and ways to improve are shared## Qualifications**What We’re Looking For**We’re seeking a motivated professional who thrives in a fast-paced, service-focused environment. The ideal candidate will bring:* 1–2 years of customer service experience (banking or sales is a bonus, but not required)* A friendly, professional communication style—especially over the phone* Strong problem-solving skills and the ability to make sound decisions* Great attention to detail and follow-through to keep customers happy* Comfort with technology and a willingness to learn new systems**Why You’ll Love Working Here**When you join Bank of Luxemburg, you’re not just starting a job—you’re becoming part of a community. Here’s what you can expect:* Health, dental, and vision insurance to keep you and your family well* Paid time off to volunteer so you can give back to causes that matter to you* Opportunities to grow your skills and career in a supportive environment* A culture built on teamwork and transparency, where your voice matters* Competitive pay because we value the work you do**Your Schedule**This position works 35–40 hours per week, Monday–Friday. Occasionally, Saturday shifts may be added in the future.If you’re excited to make a difference and want to be part of a team that values people first, we’d love to meet you.