People-First Automotive Service Advisor

Charlie Clark Auto Group; Stanton (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

Charlie Clark Auto Group in Stanton, Texas is seeking a Service Advisor to greet guests, schedule appointments and serve as the liaison between customers and service technicians. You will translate repair needs, provide estimates and help customers understand costs while upholding dealership policies.

Success comes from excellent communication, a warm, courteous attitude, and a proactive approach to suggesting additional services.

Qualifications

• Customer service experience in a retail or automotive setting.
• Strong communication and interpersonal skills.
• Ability to schedule and coordinate repair work.

Responsibilities

• Greet service department customers promptly and courteously - attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers

Skills

Customer service

Communication

Scheduling appointments

Liaison with techs

Upselling

Job description

Charlie Clark Auto Group in Stanton, Texas is seeking a Service Advisor to greet guests, schedule appointments and serve as the liaison between customers and service technicians. You will translate repair needs, provide estimates and help customers understand costs while upholding dealership policies.

Success comes from excellent communication, a warm, courteous attitude, and a proactive approach to suggesting additional services.