SERVICE ADVISOR

Charlie Clark Auto Group; Harlingen (TX); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group in Harlingen, TX is seeking a Service Advisor who excels in customer service to greet guests, schedule appointments, and act as a liaison between customers and service technicians.

You will provide accurate repair estimates, communicate progress, upsell services with integrity, and ensure customer satisfaction while maintaining dealership standards.

Qualifications

• High school diploma or equivalent; additional education in business or related field is a plus.

Responsibilities

• Greet customers promptly and courteously; establish a welcoming atmosphere.
• Listen to repair needs and translate them clearly to technicians.
• Upsell additional services with low pressure and integrity.
• Provide accurate repair and maintenance estimates.
• Explain repairs and costs to customers and follow up on progress.
• Sell and manage extended warranties; maintain CSI scores.

Skills

Customer service

Communication

Sales skills

Attention to detail

Problem solving

Education

High school diploma or equivalent

Business-related education (optional)

Job description

Service Advisor – Automotive

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Education and/or Experience

High school diploma or equivalent; additional education in business or related field is a plus.

Valid Texas Drivers License

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

About Us

At Charlie Clark Auto Group, (AMARU), we lead with LOVE in everything we do, towards our people, our community, our family, and our faith. Rooted in the enduring values and legacy of Charles and Dorothy Clark, Maricruz Aurora Aguirre, Nana, and those who paved the way before us, LOVE is the driving force behind everything we do. Join us and be part of our ORALÉ TEAM!