People Experience Support Agent (Fully Remote)

Benepass; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Benepass is seeking an IT Support Specialist to be the first point of contact for employee requests across IT helpdesk, people processes, expenses, and benefits. You will process expense submissions, administer HSA and LSA enrollments, and coordinate hardware, software, onboarding, and offboarding tasks.

You will use AI tools to streamline support, identify recurring friction, and improve workflows while maintaining accurate records and protecting sensitive data.

Job description

• Serve as the first point of contact for employee requests across IT helpdesk, People processes, expenses, and benefits, resolving tickets promptly and empathetically.
• Process expense submissions, administer HSA and LSA enrollments, and coordinate hardware, software, onboarding, and offboarding tasks.
• Use AI tools to streamline support, identify recurring friction, and improve workflows while maintaining accurate records and protecting sensitive data.