Remote People Experience Support Specialist

Benepass, Inc.; United States; Remoto; USD 55.000 - 67.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical, dental, vision coverage 95%

WFH setup stipend $250

Learning & Development benefit $500/yr

Cell phone + internet allowance $150/μ

Wellness stipend $100/mo

Co-working and commuter benefit $100/月

Team on-sites a few times a year

Flexible PTO

Resumo da vaga

Benepass, Inc. is seeking a People Experience Support Agent to be the first contact for employees across workplace technology, processes, expenses, and benefits.

You’ll troubleshoot, triage, and resolve requests with empathy, guiding users through established procedures and escalating when needed. Reporting to the Senior Director of People, you’ll collaborate with People Operations, Trust, Finance, and IT to deliver reliable, human-first service.

Qualificações

• 1–2 years in customer experience, CX, or internal IT support.
• Experience working from a ticket queue and resolving requests promptly, accurately, and empathetically.
• Comfort with spreadsheets and reconciling data; dependable follow-through.

Responsabilidades

• IT Helpdesk & Employee Support: manage first-line IT helpdesk and resolve routine issues.
• Employee Expenses & Benefits: process expenses, admin benefits enrollments, assist with payroll scope if needed.
• Workplace Technology & Equipment: order/track devices, set up, manage licensing and access.
• Onboarding, Offboarding & People Administration: coordinate checklists, maintain org charts, ensure training compliance.

Conhecimentos

Customer experience

Organization

Learning new tools

Communication & judgment

AI mindset

Ferramentas

Slack

Google Workspace Admin

Okta

Mac setup

Descrição da vaga

Benepass, Inc. is seeking a People Experience Support Agent to be the first contact for employees across workplace technology, processes, expenses, and benefits.

You’ll troubleshoot, triage, and resolve requests with empathy, guiding users through established procedures and escalating when needed. Reporting to the Senior Director of People, you’ll collaborate with People Operations, Trust, Finance, and IT to deliver reliable, human-first service.