Customer Support Specialist (Fully Remote)

Thrive Communities LLC; United States; Remote; USD 42,000 - 48,000; Full time

Job summary

Thrive Communities LLC seeks a professional assistant to serve as the first point of contact for residents, vendors, and property teams. You will handle inquiries via phone, email, and online channels, delivering courteous, efficient support.

You will coordinate and track service requests from start to finish, schedule appointments, follow up with internal teams and suppliers, and maintain accurate records while upholding data privacy standards.

Responsibilities

• Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
• Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
• Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.

Job description

• Serve as the first point of contact for residents, vendors, and property teams, providing professional support via phone, email, and online channels.
• Coordinate and track service requests from start to finish, schedule appointments, and ensure timely follow-up with internal teams and suppliers.
• Maintain accurate records, perform data entry, and support administrative tasks while complying with company policies and data privacy standards.