People Experience Coordinator — HR Operations & Onboarding

BTS; Phoenix (AZ); On-site; USD 45,000 - 60,000; Full time

Job summary

BTS is seeking an HR Coordinator to join our US People Experience team. You’ll be the first contact for employees, manage onboarding and offboarding, and help with leave, HR systems, communications, and compliance. The role partners with Payroll, Benefits, Recruiting, and IT, shaping new processes as BTS moves to a new HR system.

This is a strong first step for someone building a career in HR operations, with opportunities to impact policies and employee experience across the company.

Qualifications

• 1–3 years of experience in HR, administration, or a related role.
• Hands-on HRIS experience entering, updating, auditing, and reporting on employee records.
• Warm, approachable, and patient communication style with clear, professional writing.
• Strong attention to detail and comfort checking your own work.
• Discretion with confidential information, including medical and compensation data.
• Good judgment about when to ask for help.
• Comfort learning new systems quickly and adapting as processes change.

Responsibilities

• Front-line employee support and serve as the first point of contact for questions.
• Triage and elevate sensitive or complex matters to the People Experience Business Partner.
• Maintain self-service resources, FAQs, and templates and flag recurring questions.
• Involvement in onboarding and offboarding processes; manage transitions with IT, Payroll, Benefits.
• Monitor leave and PTO data and maintain LOA dashboards; coordinate paperwork.
• Support employment compliance, policy development, and data integrity audits.
• Assist Payroll, Benefits, and Recruiting teams with related tasks.
• Support day-to-day PX operations and document procedures for process improvement.

Skills

HRIS experience

Attention to detail

Discretion

Communication skills

Tools

Rippling

Job description

BTS is seeking an HR Coordinator to join our US People Experience team. You’ll be the first contact for employees, manage onboarding and offboarding, and help with leave, HR systems, communications, and compliance. The role partners with Payroll, Benefits, Recruiting, and IT, shaping new processes as BTS moves to a new HR system.

This is a strong first step for someone building a career in HR operations, with opportunities to impact policies and employee experience across the company.