People-Driven CSR: Equipment & Tech Support

U-Haul International, Inc.; Federal Way (WA); On-site; USD 49,084,000 - 51,577,000; Part time

Benefits offered by this job

Career stability

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Discounts on electronics, cell plans,‑

Gym Reimbursement Program

Job summary

U-Haul is seeking a Customer Service Representative to be the face of our service team, helping customers with rentals, equipment inspection, and the use of U-Scan technology across our locations in Federal Way, WA. The role includes loading, unloading, and maintaining equipment, with training opportunities through U-Haul University.

Responsibilities include answering questions, preparing invoices, and educating customers about products, with on-the-job education and a potential forklift and

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of our service team, helping customers with rentals, equipment inspection, and the use of U-Scan technology across our locations in Federal Way, WA. The role includes loading, unloading, and maintaining equipment, with training opportunities through U-Haul University.

Responsibilities include answering questions, preparing invoices, and educating customers about products, with on-the-job education and a potential forklift and