People-First CSR: Equipment & Service Specialist

U-Haul; Somerville (MA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Gym Reimbursement Program

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

You Matter EAP

Job summary

U-Haul is seeking a Customer Service Representative who will be the face of our service and assist customers by inspecting and maintaining equipment, while using U-Scan technology to manage rentals and inventory. The role includes moving and hooking up trucks and trailers, inspecting equipment, and providing education on products and services.

The position offers on-the-job education, with opportunities to participate in the U-Haul University program and potential for advancement within a

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative who will be the face of our service and assist customers by inspecting and maintaining equipment, while using U-Scan technology to manage rentals and inventory. The role includes moving and hooking up trucks and trailers, inspecting equipment, and providing education on products and services.

The position offers on-the-job education, with opportunities to participate in the U-Haul University program and potential for advancement within a