People & Culture Leader: Employee Relations

Covenant House; New York (NY); On-site; USD 95,000 - 105,000; Full time

Job summary

Covenant House New York seeks a Director of Employee Relations to lead the day-to-day Employee Relations function and to advise leaders on complex matters, policy interpretation, and risk management. You will ensure consistent, fair handling of investigations and performance issues across CHNY.

You will collaborate with the Compliance team, manage confidential records, and guide managers in conflict resolution and documentation while upholding labor relations where applicable.

Qualifications

• Bachelor’s degree in HR, ER, labor relations, business administration, or related field.
• Minimum of 7 years of progressive Human Resources or Employee Relations experience.
• Experience advising managers and senior leaders on performance management, policy interpretation, and workplace conflict.
• Experience conducting and documenting workplace investigations.
• Knowledge of federal, New York State, and New York City employment laws.
• Unionized/nonprofit regulated environment experience preferred.
• SHRM-CP/SHRM-SCP/PHR/SPHR or related certification preferred.

Responsibilities

• Serve as the primary People & Culture resource for employee relations matters across the organization.
• Provide guidance to managers regarding employee concerns, workplace conflict, performance issues, attendance concerns, and policy application.
• Develop investigation plans, conduct interviews, review records, assess credibility, and prepare findings and reports.
• Partner with the Compliance Team on investigations involving compliance concerns.
• Lead the annual Performance Review process and tracking.
• Advise managers on performance improvement, coaching, and documentation.
• Assist in labor relations and contract interpretation and grievances.
• Interpret and apply People & Culture policies; administer the Employee Handbook via AirMason.

Skills

Employee relations

Policy interpretation

Investigative interviewing

Coaching managers

Written communication

Education

Bachelor’s degree in HR / ER / Labor Relations / Business Administration

Tools

AirMason

Job description

Covenant House New York seeks a Director of Employee Relations to lead the day-to-day Employee Relations function and to advise leaders on complex matters, policy interpretation, and risk management. You will ensure consistent, fair handling of investigations and performance issues across CHNY.

You will collaborate with the Compliance team, manage confidential records, and guide managers in conflict resolution and documentation while upholding labor relations where applicable.