Pentagon TS/SCI Service Desk Technician (Tier 1/2)

Leidos; Virginia (MN); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos Service Desk Technician position at the Pentagon, Arlington, VA, provides ITIL-aligned support for a Microsoft Enterprise environment across on-site and off-site personnel. The role requires an active TS/SCI DoD clearance and a strong track record in customer-focused IT support.

Qualified candidates have 5+ years in relevant tech support, DoD IAT Level II (Security+ CE), and the ability to obtain MTA/MCSA-Win11 within 90 days of hire. Strong collaboration with teams is essential.

Qualifications

• Active DoD TS/SCI clearance.
• 5+ years of technical support or systems experience.
• Working knowledge of Windows OS in a Windows environment.
• DoD IAT Level II certification (e.g., Security+ CE).
• Ability to obtain MTA/MCSA-Win 11 within 90 days.

Responsibilities

• Provide Tier I/II contact and incident resolution.
• Resolve incidents on first call where possible.
• Document incidents in Remedy/ServiceNow.
• Install system software and optimize performance.
• Set up admin/service accounts and user provisioning.
• Provide remote troubleshooting to customers.
• Update standard operating procedures.
• Support change management processes.
• Deliver polite, professional customer service.

Skills

Tier I/II support

Windows troubleshooting

Security clearance

Remote troubleshooting

Education

High School diploma or equivalent

Tools

BMC Remedy

ServiceNow

Job description

Leidos Service Desk Technician position at the Pentagon, Arlington, VA, provides ITIL-aligned support for a Microsoft Enterprise environment across on-site and off-site personnel. The role requires an active TS/SCI DoD clearance and a strong track record in customer-focused IT support.

Qualified candidates have 5+ years in relevant tech support, DoD IAT Level II (Security+ CE), and the ability to obtain MTA/MCSA-Win11 within 90 days of hire. Strong collaboration with teams is essential.