Service Desk Technician

Leidos; Arlington (VA); On-site; USD 52,000 - 94,000; Full time

Benefits offered by this job

Job summary

Leidos is seeking a Service Desk Technician to support the G2 Army MI Enterprise at the Pentagon in Arlington, VA. The role requires an active TS/SCI DoD clearance and experience in ITIL-aligned service desk operations within a Microsoft environment.

Responsibilities include incident resolution, ticket management ( Remedy/ServiceNow ), and remote troubleshooting for on-site and off-site personnel. Candidates should have Security+ CE and be able to obtain MTA/MCSA-Win11 within 90 days.

Qualifications

• Active DoD TS/SCI clearance is required.
• 5+ years of related technical support and/or systems experience.
• Working knowledge of Windows laptops, printers, and applications in a Windows environment.
• DoD IAT Level II certification (e.g., Security+ CE) required.
• Ability to obtain MTA/MCSA-Win11 within 90 days of hire.

Responsibilities

• Provide Tier I/II contact and incident resolution for hardware, software, and application problems.
• Resolve incidents on first call when possible.
• Document resolutions in incident databases (BMC Remedy/ServiceNow).
• Install system-wide software and assist with performance tuning.
• Set up admin and service accounts; manage user accounts.

Skills

ITIL

Incident management

Windows OS

Security+CE

DoD TS/SCI

Remote troubleshooting

Tools

BMC Remedy

ServiceNow

Active Directory

Job description

Description

Service Desk Technician

Location: Pentagon - Arlington, VA

Clearance: Active TS/SCI

Leidos is hiring for a Service Desk Technician to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

This position is based at the Pentagon and requires an active Top Secret SCI DoD security clearance.

In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests (Public Key Infrastructure and Centralized Directory Registrar related) for both on‑site and off‑site personnel.

Primary Responsibilities

• Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call or at Tier I.
• Document incident resolution and status in incident database tools (i.e. BMC Remedy/ServiceNow).
• Install system wide software and assist with fine‑tuning system performance.
• Set‑up administrator and service accounts.
• Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in organizations change management process.
• Provide polite and friendly customer service.

Basic Qualifications

• Active DoD TS/SCI security clearance.
• High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
• Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
• Currently possess a DoD IAT Level II certification, such as a Security+CE.
• Ability to obtain a Computing Environment (MTA/MCSA‑Win 11) within 90 days of hire.

Preferred Qualifications

• Active Windows 11 or higher level Microsoft certification.
• Large Enterprise‑level IT experience in supporting multiple Operating Systems and environments.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

Original Posting

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.