Service Desk Technician

Leidos; Virginia (MN); On-site; USD 52,000 - 94,000; Full time

Job summary

Leidos Service Desk Technician position at the Pentagon, Arlington, VA, provides ITIL-aligned support for a Microsoft Enterprise environment across on-site and off-site personnel. The role requires an active TS/SCI DoD clearance and a strong track record in customer-focused IT support.

Qualified candidates have 5+ years in relevant tech support, DoD IAT Level II (Security+ CE), and the ability to obtain MTA/MCSA-Win11 within 90 days of hire. Strong collaboration with teams is essential.

Qualifications

• Active DoD TS/SCI clearance.
• 5+ years of technical support or systems experience.
• Working knowledge of Windows OS in a Windows environment.
• DoD IAT Level II certification (e.g., Security+ CE).
• Ability to obtain MTA/MCSA-Win 11 within 90 days.

Responsibilities

• Provide Tier I/II contact and incident resolution.
• Resolve incidents on first call where possible.
• Document incidents in Remedy/ServiceNow.
• Install system software and optimize performance.
• Set up admin/service accounts and user provisioning.
• Provide remote troubleshooting to customers.
• Update standard operating procedures.
• Support change management processes.
• Deliver polite, professional customer service.

Skills

Tier I/II support

Windows troubleshooting

Security clearance

Remote troubleshooting

Education

High School diploma or equivalent

Tools

BMC Remedy

ServiceNow

Job description

Service Desk Technician

Location: Pentagon - Arlington, VA

Clearance: Active TS/SCI

Leidos is hiring for a Service Desk Technician to be part of a dynamic team to support the G2 Army MI Enterprise which provides IT repair, maintenance, operations, logistics, and engineering services to help ensure secure, reliable, and uninterrupted availability of Army Military Intelligence Enterprise IT Systems.

This position is based at the Pentagon and requires an active Top Secret SCI DoD security clearance.

In this role you will provide Information Technology Infrastructure Library (ITIL) aligned service desk support services for an organization comprised mostly of a Microsoft Enterprise software environment residing on multiple networks. Support includes the management and support of Incident Tickets, Service Requests, Change Requests, System Performance, and Identity Management Requests (Public Key Infrastructure and Centralized Directory Registrar related) for both on-site and off-site personnel.

Primary Responsibilities:

• Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
• Attempt to resolve as many incidents during the first call or at Tier I.
• Document incident resolution and status in incident database tools (i.e. BMC Remedy/ServiceNow).
• Install system wide software and assist with fine-tuning system performance.
• Set-up administrator and service accounts.
• Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
• Provide input and update to standard operating procedures.
• Participate in organizations change management process.
• Provide polite and friendly customer service.

Basic Qualifications:

• Active DoD TS/SCI security clearance.
• High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
• Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
• Currently possess a DoD IAT Level II certification, such as a Security+CE.
• Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.

Preferred Qualifications:

• Active Windows 11 or higher level Microsoft certification.
• Large Enterprise-level IT experience in supporting multiple Operating Systems and environments.

AMSOPP1

If you’re looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We’re already at step 30 — and moving faster than anyone else dares.

Original Posting:

September 1, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range $52,000.00 - $94,000.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.