Pentagon Service Desk Technician - TS/SCI Clearance

Via Logic LLC

Arlington (VA)

On-site

USD 52,000 - 94,000

Full time

9 days ago

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Job summary

Leidos is seeking a Service Desk Technician to join a dynamic team supporting the Army MI Enterprise, providing IT repair, maintenance, and operations to ensure secure, reliable systems. The role is based at the Pentagon in Arlington, VA and requires an active TS/SCI clearance.

Responsibilities include Tier I/II incident resolution, incident documentation in Remedy/ServiceNow, and maintaining user accounts and access.

Qualifications

Active DoD TS/SCI security clearance.
High School diploma or equivalent with 5+ years of related technical support and/or systems experience.
Working knowledge of computers, printers, laptops, and common Windows applications in a Windows environment.
Currently possess a DoD IAT Level II certification, such as a Security+CE.
Ability to obtain a Computing Environment (MTA/MCSA-Win 11) within 90 days of hire.

Responsibilities

Provide Tier I/II contact and incident resolution to customers with hardware, software, and application problems.
Attempt to resolve as many incidents during the first call or at Tier I.
Document incident resolution and status in incident database tools (i.e. BMC Remedy/ServiceNow).
Install system wide software and assist with fine-tuning system performance.
Set-up administrator and service accounts.
Create and manage user accounts, schedule video teleconferences, and provide remote troubleshooting support to customers.
Provide input and update to standard operating procedures.
Participate in organizations change management process.
Provide polite and friendly customer service.