Pentagon Parking Program Analyst: Data & Customer Service

JASINT Consulting and Technologies, LLC; Alexandria (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

JASINT Consulting and Technologies, LLC is seeking a customer service oriented professional to support the Parking Management Office at the Pentagon. You will assist outside callers, visitors, and internal staff with parking policies, permits, and documentation, including real-time space counts and utilization.

The role requires handling inquiries, coordinating with PFPA, and maintaining records across multiple locations.

Qualifications

• 1 year of customer service experience.
• Preferred knowledge of the WHS Parking Program.
• Valid state-issued driver’s license preferred.

Responsibilities

• Provide service to parking reps, Parking Management Office, and visitors via email, phone, or in person.
• Greet customers and answer questions to explain parking policies and procedures.
• Process parking permit types and clear personnel for parking via the shared mailbox with documentation.
• Review the Parking Database System to ensure permits do not receive subsidies.
• Coordinate information with PFPA for parking enforcement, violations and adjudication.
• Manage communication with parking supervisor and identify visitors violating rules, issuing warnings.
• Support mission assurance and strategic planning for the WHS/ESD Community.
• Support special projects: survey, generate, analyze data for reports for all locations.
• Prepare and edit correspondence, communications, presentations and documents.
• Monitor and respond to incoming communications.
• Drive around Pentagon parking lots to provide real-time space counts and utilization.
• Ensure timely responses to assigned actions and manage workflow of actions and procedures.

Skills

Customer service

WHS Parking knowledge

Driver's license

Job description

JASINT Consulting and Technologies, LLC is seeking a customer service oriented professional to support the Parking Management Office at the Pentagon. You will assist outside callers, visitors, and internal staff with parking policies, permits, and documentation, including real-time space counts and utilization.

The role requires handling inquiries, coordinating with PFPA, and maintaining records across multiple locations.