Program Analyst II

JASINT Consulting and Technologies, LLC; Alexandria (VA); On-site; USD 42,000 - 65,000; Full time

Job summary

JASINT Consulting and Technologies, LLC is seeking a customer service oriented professional to support the Parking Management Office at the Pentagon. You will assist outside callers, visitors, and internal staff with parking policies, permits, and documentation, including real-time space counts and utilization.

The role requires handling inquiries, coordinating with PFPA, and maintaining records across multiple locations.

Qualifications

• 1 year of customer service experience.
• Preferred knowledge of the WHS Parking Program.
• Valid state-issued driver’s license preferred.

Responsibilities

• Provide service to parking reps, Parking Management Office, and visitors via email, phone, or in person.
• Greet customers and answer questions to explain parking policies and procedures.
• Process parking permit types and clear personnel for parking via the shared mailbox with documentation.
• Review the Parking Database System to ensure permits do not receive subsidies.
• Coordinate information with PFPA for parking enforcement, violations and adjudication.
• Manage communication with parking supervisor and identify visitors violating rules, issuing warnings.
• Support mission assurance and strategic planning for the WHS/ESD Community.
• Support special projects: survey, generate, analyze data for reports for all locations.
• Prepare and edit correspondence, communications, presentations and documents.
• Monitor and respond to incoming communications.
• Drive around Pentagon parking lots to provide real-time space counts and utilization.
• Ensure timely responses to assigned actions and manage workflow of actions and procedures.

Skills

Customer service

WHS Parking knowledge

Driver's license

Job description

• Provide service to component parking reps, Parking Management Office, outside callers and/or visitors via e-mail, phone or, as needed, in person.
• Greet customers and answer a variety of questions via emails/phone calls and ensure customers understand the parking policies and procedures
• Process a variety of parking permit types, clear personnel for parking via the WHS shared mailbox ensuring proper documentation of applications and customer contact, as required
• Review and Facilitate the Parking Database System to ensure individuals with parking permits are not receiving metro subsidies.
• Coordinate information with the Pentagon Force Protection Agency (PFPA)for parking enforcement, such as violations and adjudication.
• Manage all communication with parking supervisor and identify all visitors and tenants violating rules and provide warnings.
• Provide support to ensure holistic technical and analytical mission assurance and strategic planning for the WHS/ESD Community is achieved.
• Support special projects: survey, generate, analyze data to prepare reports and documents for all 3 locations
• Prepares and edits correspondence, communications, presentations and other documents
• Monitors and responds to and distributes incoming communications
• Drive around the parking lots of the Pentagon Reservation to provide accurate real-time space counts; and 2) Drive around the parking lots of the Pentagon Reservation to provide accurate parking lot utilization.
• Ensure timely and accurate responses to assigned actions
• Work-flow management includes tracking actions, controlling the flow of actions, managing expectations and suspense's, and verifying procedures

Position Requirements

Experience:

• 1 year of customer service experience.

Preferred Qualifications

• Minimum of 1 year of specific knowledge of the WHS Parking Program.
• Prefer that person possess and maintain a valid and current state-issued driver’s license

Physical Demands

• Must be able to walk for distances up to one mile when surveying areas
• Normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
• During visits to areas of operations, may be exposed to extreme cold or hot weather conditions.

Why JASINT?

At JASINT, we proudly boast a “together we can” attitude. That is only possible with a strong, talented team. Our goal is to answer the call to provide top mission and Warfighter support at all levels, and that’s why we are seeking you!

We understand and respect the dedication and sacrifice required to serve our nation’s greatest efforts, and our commitment, in turn, is to Support You!

JASINT cares about your work-life balance and offers competitive benefits to help you at every stage of your personal and professional life by providing the following:

• Retirement/401k with an employer match
• employer-paid health
• dental
• vision for employees
• flexible spending accounts (HSA/FSA)
• company partially funded HSA
• STD/LTD
• professional development
• tuition and certification reimbursement
• spot award recognition
• PTO
• Floating Holidays

*** JASINT offers internal and external referral bonuses for all cleared exceptional talent we hire! Friends of yours are friends of JASINT! ***

JASINT provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic testing results, or military service. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.

JASINT participates in E-Verify and will provide the federal government with I-9 information to confirm that all new hires are authorized to work in the U.S. To learn more about E-Verify, please visit dhs.gov/e-verify.