Parking Program Analyst II: Service & Data Insights

JASINT Consulting and Technologies; Alexandria (VA); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Retirement/401k with employer match

Employer-paid health

Dental

Vision for employees

Flexible spending accounts (HSA/FSA)

Company partially funded HSA

STD/LTD

Professional development

Tuition and certification reimbursemen

Spot award recognition

PTO

Floating Holidays

Referral bonuses

Résumé du poste

JASINT Consulting and Technologies seeks a customer service oriented admin to support the Parking Management Office at the Pentagon. You will handle inquiries, explain policies, process parking permits, and maintain accurate records.

Responsibilities include coordinating with the PFPA, monitoring the Parking Database, and driving to parking lots to report space counts and utilization. A valid driver’s license and 1 year of CS are required.

Qualifications

• Minimum 1 year of customer service experience.
• Preferred knowledge of the WHS Parking Program.
• Valid and current state-issued driver’s license.

Responsabilités

• Provide service to parking reps, PFPA, and visitors via email, phone or in person.
• Greet customers and explain parking policies and procedures.
• Process parking permit applications and authenticate documentation.
• Review Parking Database System to prevent metro subsidies for permit holders.
• Coordinate info with PFPA on parking enforcement and adjudication.
• Communicate with parking supervisor and issue warnings for violations.
• Support mission assurance and planning for WHS/ESD Community.
• Assist with surveys, data generation and reporting for all locations.
• Prepare and edit correspondence, presentations and documents.
• Monitor and respond to incoming communications.
• Drive Pentagon Reservation lots to provide real-time space counts and utilization.
• Ensure timely responses to assigned actions and manage workflow.

Connaissances

Customer service

Parking program knowledge

Driver's license

Description du poste

JASINT Consulting and Technologies seeks a customer service oriented admin to support the Parking Management Office at the Pentagon. You will handle inquiries, explain policies, process parking permits, and maintain accurate records.

Responsibilities include coordinating with the PFPA, monitoring the Parking Database, and driving to parking lots to report space counts and utilization. A valid driver’s license and 1 year of CS are required.