Pension Representative

Opti Staffing; Anchorage (AK); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Employer-paid health plan

Pension programs

Paid time off

Life and disability insurance

Job summary

Opti Staffing Group in Anchorage, AK is hiring a Pension Representative to serve active plan participants, retirees, and beneficiaries. This role emphasizes accurate record-keeping, compliant communication, and help with retirement options and distributions.

You'll handle inquiries by phone, in person, and by mail, maintain confidential participant files, and support benefits administration while following HIPAA and privacy requirements.

Qualifications

• High school diploma or equivalent is required.
• Strong customer service and interpersonal skills are essential.
• Good math skills with attention to detail and accuracy.

Responsibilities

• Answer inquiries regarding pension benefits and retirement options by phone, in person, or in writing.
• Maintain accurate participant records and ensure confidential handling of information.
• Assist with retirement benefit calculations and monthly income payments.
• Support distributions from retirement savings plans and respond to discrepancies.

Skills

Customer service

Math skills

Communication

Computer basics

MS Office (Word/Excel/Outlook)

AS400 experience

Education

High school diploma

Tools

AS400

MS Word

MS Excel

MS Outlook

Job description

OPTI STAFFING GROUP IS HIRING!Opening: Pension RepresentativeLocation: Anchorage, AKSchedule: Monday–Friday, 8:00 AM–5:00 PMPay: $21.00–$23.00/hr (with outstanding benefits!)COMPANY INFO:We’re partnering with a well-established Alaska-based trust organization that manages health, pension, and welfare benefits for members across the state. This organization is known for its accuracy, integrity, and commitment to providing exceptional service to Alaska’s workforce.WHAT YOU’LL DO:As a Pension Representative, you’ll serve as an important point of contact for active plan participants, retirees, and beneficiaries. This is a customer-focused position involving frequent phone, in-person, and written communication regarding pension benefits and retirement options.You’ll help participants understand their benefits, process retirement-related transactions, maintain accurate records, and ensure sensitive information is handled professionally and confidentially.Answer phone, in-person, and written inquiries regarding pension and retirement benefitsExplain retirement options, eligibility requirements, and benefit information to participantsMaintain accurate records for active and retired plan participantsVerify reported hours, vesting, reciprocity, forfeitures, and benefit eligibilityCalculate retirement benefits and process monthly retirement income paymentsProcess retirement savings plan distributionsPrepare benefit correspondence and research underpayments, overpayments, and other discrepanciesAssist with death benefits, life insurance, beneficiary coverage, divorce-related benefit calculations, pension attachments, IRS levies, and child support ordersMaintain participant files, check-register files, and agreement recordsAssist with regular mailings, special mailings, and returned mailFollow HIPAA privacy policies and all confidentiality requirementsProvide general administrative support and complete additional duties as assignedREQUIREMENTS:High school diploma or equivalent requiredStrong customer service and interpersonal skillsStrong math skills with excellent attention to detail and accuracyProfessional written and verbal communication abilitiesBasic computer proficiencyWorking knowledge of Microsoft Word, Excel, and OutlookExperience with AS400 systems or online benefit services is a plusAbility to handle sensitive and confidential information professionallyAbility to manage multiple priorities while remaining organizedSelf-motivated, dependable, and punctualTeam-oriented with the ability to work independently when neededBENEFITS:This organization offers an outstanding benefits package focused on long-term stability and employee well-being, including:100% employer-paid medical, dental, and vision insurance for employees and their dependentsTwo pension programs offering immediate and long-term retirement securityGenerous paid time off and paid holidaysEmployer-paid life and disability insuranceSupportive, team-oriented environment with strong retention and growth opportunitiesNEXT STEPS:Just hit the “Apply” button above and you’re halfway home!Or, send your resume to [e-mail] or call 907-222-7006, and we’ll set up a time to meet!Opti Staffing Group is a locally owned and operated full-service staffing agency that boasts continual growth and innovation. We have six offices located throughout the Pacific Northwest in Alaska, Washington, and Oregon. Our focus is on long-term career placement.Opti is the recruiting partner for some of the country’s leading companies—offering hiring solutions you can’t find anywhere else.Our recruiters will take the time to get to know you, understand what you’re looking for in a job, and then present job opportunities that are a good fit for your skills and experience.