Claims Assistant Adjuster Trainee 2026

Opti Staffing; Anchorage (AK); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

HSA

Employer-paid life insurance

401(k) with employer match

Paid holidays and leave

Job summary

OPTI STAFFING GROUP in Anchorage, AK is hiring a Claims Assistant / Adjuster Trainee to support the claims team. You will set up new claims, process medical bills, request records, and manage documentation while learning Alaska Workers' Compensation processes.

The role reports to the Claims Adjuster and includes front-desk duties, with opportunities for growth toward an adjuster role within a supportive, benefits-rich environment.

Qualifications

• Prior experience as a claims assistant or in a comparable insurance industry role
• Typing speed of 40+ WPM with minimal errors
• Clear, professional written and verbal communication skills
• Strong reasoning to learn state/federal reporting requirements and Alaska workers' comp
• Exceptional attention to detail and ability to stay focused under deadlines

Responsibilities

• Set up new claims and maintain accurate electronic files in the claims system
• Process incoming mail and scan documents, ensuring every page is captured
• Prepare correspondence and respond to inquiries from claimants, providers, and vendors
• Process medical bills for audit, enter bills for payment, and issue payments with documentation
• Request medical records and manage the discovery process
• Arrange travel for injured workers and prepare insurance claim kits
• Serve as receptionist, answer phones and greet visitors professionally

Skills

Microsoft Office

Attention to detail

Written & verbal communication

Time management

AlaskaDriverLicense

Job description

OPTI STAFFING GROUP IS HIRING! Opening: Claims Assistant / Adjuster Trainee Location: Anchorage, AK Pay: DOE

About the Role Our client, an established Anchorage-based insurance organization, is seeking a detail-oriented Claims Assistant / Adjuster Trainee to join its claims team. This is a great place to work, with an excellent benefits package and a supportive team environment. Reporting to the Claims Adjuster, this role provides primary administrative and technical support to the claims department, maintains official records, and serves as the front-desk receptionist for the office. This is a great opportunity for someone with insurance or claims experience who wants to grow toward an adjuster role, with hands-on exposure to Alaska Workers' Compensation.

What You’ll Do

• Set up new claims and maintain accurate electronic files in the claims system
• Process incoming mail and scan documents, verifying that every page is captured
• Prepare correspondence and respond to inquiries from claimants, members, medical providers, and vendors
• Prepare and process medical bills for audit, enter bills for payment, and issue payments with complete backup documentation
• Request medical records and manage the discovery process
• Research disputed medical billings
• Arrange travel for injured workers
• Prepare insurance claim kits
• Serve as primary receptionist, answering phones and greeting visitors with professionalism
• Other duties as assigned

What You’ll Bring

• Prior experience as a claims assistant or in a comparable insurance industry role
• Strong proficiency with Microsoft Office (Excel, Word, Outlook, and PowerPoint)
• Typing speed of 40+ WPM with minimal errors
• Clear, professional written and verbal communication skills
• Strong reasoning skills and the ability to learn state and federal reporting requirements, the Alaska Workers' Compensation Act, and related legal processes
• Exceptional attention to detail and the ability to stay focused on detailed work for extended periods
• A calm, professional demeanor under tight deadlines and pressure
• Valid Alaska driver's license with a good driving record
• Ability to obtain Alaska Notary Public certification within 90 days of hire

Work Environment & Physical Requirements

• This position is 100% in office, with continual computer use
• Occasional standing, walking, reaching, stooping, and lifting up to 25 lbs
• Occasional travel to remote Alaska communities, including by small aircraft, sometimes in challenging weather
• Occasional overtime may be required
• This is a non-exempt (hourly) position

Benefits

• Medical and Rx (2 plan options), dental, and vision insurance, with 85% of premiums paid by the employer
• Health Savings Account (HSA)
• Employer-paid basic life, AD&D, and $10,000 spouse life insurance, plus supplemental life available at employee cost
• 401(k) with 5% employer match
• Employer-paid defined benefit pension plan
• Leave accrual starting at 14 hours per month in year one
• 11 paid holidays plus 1 floating holiday
• Employer-paid short-term and long-term disability
• Professional development opportunities