Retirement and Benefits Technician 2 (02-8015)

Holland America-Princess (Holland America Dawson City Inn); Juneau (AK); Hybrid; USD 52,000 - 75,000; Full time

Job summary

State of Alaska in Juneau is seeking a Retirement and Benefits Technician to accurately process retirement contributions for Alaska employers and support the new employer reporting portal. The role works under the Retirement and Benefits Specialist II to ensure timely, precise data handling for PERS, TRS, SBS, DCP, and JRS payrolls.

The division offers professional development and potential growth, with a 1-year probationary period followed by the option for a hybrid telework arrangement.

Qualifications

• Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.
• Six months of entry-level technical experience applying basic knowledge of retirement or benefits programs, HR policies, or related processing.
• One year of advanced clerical work supporting technical or professional staff and applying guidelines.

Responsibilities

• Process incoming retirement contributions and related data from 150+ Alaska employers.
• Collaborate with payroll professionals to ensure accurate retirement reporting for state programs.
• Assist with developing and operating a new employer reporting portal and system.
• Work under supervision to learn retirement reporting processes and system usage.

Skills

Arithmetic/Mathematical Reasoning

Customer Service

Attention to Detail

Reading Comprehension

Computer Skills

Education

Post-secondary education (32 semester hours / 48 quarter hours)

Job description

Job Description

This position is open to Alaska Residents only. Please check our residency definition

Please check our residency definition to determine if you qualify.

What You Will Be Doing

This position is responsible for accurately processing incoming retirement contributions and related data submitted by more than 150 employers across Alaska. Working under the general supervision of the Retirement and Benefits Specialist II, the role ensures timely and precise handling of PERS, TRS, SBS, DCP, and JRS payrolls. You will collaborate with other payroll professionals while gaining a thorough understanding of the retirement reporting process and the systems used by all participating employers in the State’s retirement programs.

The division is currently developing a state-of-the-art retirement system, including a new employer reporting portal. In this role, you will work closely with employers to help ensure the successful implementation and operation of the new system.

Our Organization, Mission, and Culture

The Division of Retirement and Benefits administers the State of Alaska and political subdivision retirement and benefits plans. The Division of Retirement and Benefits continues to support the needs of retirees while providing customer services to active members. We achieve organizational excellence by focusing on the customer to deliver exceptional services using effective and efficient processes. The mission of the Finance section/Accounting unit is to provide timely and accurate financial reporting for the plans administered by the division.

The Benefits of Joining Our Team

The Division provides its employees opportunities for professional development, future promotional opportunities, and a strong sense of team. There are opportunities for growth and career advancement within the Division. Additionally, this position provides the incumbant the opportunity to learn more about managing your own state retirement benfits.

After a 1 year probationary period, there is the option for a hybrid telework agreement. If selected for the position, applicant must be willing to reside within communting distance of the City and Borough of Juneau.

The Working Environment You Can Expect

This position is located on the 6th floor of the State Office Building in beautiful downtown Juneau.

The office hours are typically between 7:30 and 4:00 or 8:00 and 4:30 Monday through Friday.

Who We Are Looking For

• Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
• Customer Service: Anticipates and meets the needs of both internal and external customers. Delivers high-quality products and services; is committed to continuous improvement.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.

Minimum Qualifications

Six months of experience as a Retirement and Benefits Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

Six months of entry-level technical experience that required applying basic knowledge of a retirement program, benefits program, human resources policy, or labor relations guidelines, or in preparing, receiving, reviewing and processing health, life, or disability insurance claims or payments, or processing budgetary or financial documents.

"Processing," means responsibility for performing basic calculations, the accuracy of the information, and its compliance with policy and guidelines.

The experience is equivalent to Human Resource Technician 1, Administrative Assistant 1, Insurance Licensing Examiner 1, PFD Technician 2, Eligibility Technician 1, and Accounting Technician 1 with the State of Alaska or the equivalent elsewhere.

OR

One year of advanced clerical experience in an office environment where the work supported the efforts of technical or professional staff, and required some application of guidelines and policies to meet assigned responsibilities.

"Application of guidelines or policy," means that written direction or accepted theory, from which deviation is not a common option, dictates the nature and process of the work.

Experience is equivalent to Office Assistant 2, Office Assistant 3, Office Assistant 4, Accounting Clerk, Secretary, and Statistical Clerk with the State of Alaska or the equivalent elsewhere.

OR

One year of post-secondary education (32 semester hours or 48 quarter hours from an accredited college or university equals one year) in any field.

Additional Required Information

Please read the below information carefully. This applies to your application submission.

THIS RECRUITMENT IS FOR ALASKA RESIDENTS ONLY

Please be sure to check our residency definition

to determine if you qualify.

At time of interview

please be prepared to provide:

• Transcripts if needed to meet minimum qualifications
• Three professional references
• Copies of two most recent performance evaluations

EDUCATION

If post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or within 48 hours of the close of this recruitment to the contact person listed below.

SPECIAL INSTRUCTIONS FOR FOREIGN EDUCATION

Education completed in foreign colleges or universities may be used to meet the above requirements, if applicable. If utilizing this education you must show that the education credentials have been submitted to a private organization that specializes in interpretation of foreign educational credentials and that such education has been deemed to be at least equivalent to that gained in conventional U.S. education programs; or an accredited U.S. state university reports the other institution as one whose transcript is given full value, or full value is given in subject areas applicable to the curricula at the state university. It is your responsibility to provide such evidence when applying.

WORK EXPERIENCE

If using work experience not already documented in your application, also provide the employer’s name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.

EEO STATEMENT

The State of Alaska complies with Title I of the Americans with Disabilities Act