Senior Benefits Administration Services Analyst

Conduent; United States; On-site; USD 80,000 - 90,000; Full time

Job summary

Conduent is seeking a Senior Benefits Administration Services Analyst with advanced Excel and SQL skills. The role requires formal education and 4+ years in defined benefits, plus the ability to lead projects and work with minimal supervision.

You will manage client benefits processes, mentor junior staff, and drive lifecycle project activities from discovery to Go-Live. Responsibilities include overseeing system changes, ensuring compliance with client requirements, and collaborating with data

Qualifications

• Advanced Excel skills required.
• Formal education and 4+ years of relevant expertise in defined benefits.
• Ability to complete work with minimal supervision.
• Project management skills.
• 3 years of SQL query execution & development.
• Familiarity with project life cycle and project management.

Responsibilities

• Executing established client-defined benefits processes with minimum direction and oversight from senior leadership.
• Researching and responding to client and participant escalated issues (such as eligibility, data, service delivery, etc.).
• Triaging intermediate system issues to confirm adherence to requirements.
• Performing peer review on work completed by other team members.
• Interfacing with external client contacts to scope change work.
• Review and maintain business requirements, administrative guides and process documents, making updates and obtaining client sign-offs as needed.
• Identifying system and processing enhancements to improve process efficiency.
• Mentoring and coaching junior team members.
• Performing other duties as assigned and complying with all policies and standards.
• Leading change work for the entire project life cycle from discovery through Go-Live, including project management.
• Acting as subject-matter expert for client rules & expectations.
• Act as steward for Conduent data requirements in partnership with the data management team.

Skills

Advanced Excel

SQL

Project management

Independent working

Education

Bachelor's degree

Job description

Through our dedicated associates, Conduent delivers mission‑critical services and solutions on behalf of Fortune 100 companies and over 500 governments — creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Senior Benefits Administration Services Analyst – Advanced Excel Skills Required

Responsibilities

• Executing established client‑defined benefits processes with minimum direction and oversight from senior leadership.
• Researching and responding to client and participant escalated issues (such as eligibility, data, service delivery, etc.).
• Triaging intermediate system issues to confirm adherence to requirements.
• Performing peer review on work completed by other team members.
• Interfacing with external client contacts to scope change work.
• Review and maintain business requirements, administrative guides and process documents, making updates and obtaining client sign‑offs as needed.
• Identifying system and processing enhancements to improve process efficiency.
• Mentoring and coaching junior team members.
• Performing other duties as assigned and complying with all policies and standards.
• Leading change work for the entire project life cycle from discovery through Go‑Live, including project management.
• Acting as subject‑matter expert for client rules & expectations.
• Act as steward for Conduent data requirements in partnership with the data management team.

Requirements

• Advanced Excel skills are required.
• Have formal education and 4 plus years of relevant expertise in defined benefits.
• Have the ability to complete work with minimal supervision.
• Project management skills.
• 3 years of SQL query execution & development.
• Familiarity with project life cycle and project management.

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits‑related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $80‑90k.

Working for You – Perks and Rewards

• Health and welfare benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment.
• Retirement savings: We will support you as you save for your future.
• Employee discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more.
• Career growth opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.
• Paid training: Earn while you learn and continue to grow with access to award‑winning learning platforms throughout your Conduent career.
• Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work.
• Great work environment: We are proud of our award‑winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:
Bring your authentic self to work.
Grow and thrive, both personally and professionally.
Make a difference with our clients, in our communities, and with the millions of people we support.
When you join Conduent, you are engaged in creating the future — both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.