Peer Liaison

Educational Data Systems, Inc.; United States; Hybrid; USD 22,000 - 30,000; Full time

Job summary

EDS I (Educational Data Systems, Inc.) is seeking a Peer Liaison to enhance engagement and support peers participating in PA CareerLink workforce services through Bartram Choice Neighborhoods Initiative. This role combines on-site and virtual work to build relationships and guide participants in goal planning.

The position requires demonstrated communication skills, the ability to work both virtually and in-person, and comfort with Office365 and video conferencing.

Qualifications

• Demonstrated telephone and written communication skills.
• Ability to work virtually and in-person required.
• Comfortability with using Office365 and video conferencing required.
• Customer Service skills required.

Responsibilities

• Build and develop relationships through ongoing meetings with participants
• Attend CNI People team and resident council meetings as appropriate
• Utilize learned techniques to deliver customer-focused and customer driven goal planning
• Meet with Community Workforce Connector twice a week to discuss customer engagement best practices
• Engage customers both on-site and through email/phone/text to sign them up for PA CareerLink workshops, resume support, and job matching
• Conduct outreach to increase enrollments, received services, and to capture outcomes such as training enrollment/completion and job attainment
• Maintain timely and complete documentation of interactions with participants
• Collaborate effectively and communicate proactively with staff and participants
• Create and maintain an environment that promotes opportunities for quality interaction
• Establish clear expectations and encourage participant accountability
• Model positive, respectful, and professional behavior in all situations
• Demonstrate positive, pro-social interactions with participants, staff and community representatives
• Use language reflective of a commitment to diversity; demonstrate cultural competence
• Demonstrate allegiance to the policies, procedures and expectations of EDSI as well as partner agencies
• Other duties as assigned

Skills

Telephone communication

Written communication

Office365

Video conferencing

Customer service

Tools

Office365

Video conferencing tools

Job description

Title: Peer Liaison

Classification: Non-Exempt

Wage: 19.07/hour

Scope of Position: Enhance engagement and provide overall support to peers participating in the PA CareerLink workforce services available through the Bartram Choice Neighborhoods Initiative.

Responsibilities

• Build and develop relationships through ongoing meetings with participants
• Attend CNI People team and resident council meetings as appropriate
• Utilize learned techniques to deliver customer-focused and customer driven goal planning
• Meet with Community Workforce Connector twice a week to discuss customer engagement best practices and those actively in services
• Engage customers both on-site and through email/phone/text to sign them up for PA CareerLink workshops, resume support, and job matching
• Conduct outreach to increase enrollments, received services, and to capture outcomes such as training enrollment/completion and job attainment
• Maintain timely and complete documentation of interactions with participants
• Collaborate effectively and communicate proactively with staff and participants
• Create and maintain an environment that promotes opportunities for quality interaction
• Establish clear expectations and encourage participant accountability
• Model positive, respectful, and professional behavior in all situations
• Demonstrate positive, pro-social interactions with participants, staff and community representatives
• Use language reflective of a commitment to diversity; demonstrate cultural competence
• Demonstrate allegiance to the policies, procedures and expectations of EDSI as well as partner agencies
• Other duties as assigned

Education and Experience Requirements

• Must be a resident of Philadelphia Housing Authority
• Demonstrated telephone and written communication skills
• Ability to work virtually and in-person required
• Comfortability with using Office365 and video conferencing required
• Able to demonstrate a positive professional attitude
• Customer Service skills required

EDS I is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Our Mission Statement

We must strive to create enthusiasm in our clients, see through their eyes, understand their needs and deliver more than they expect.

Why We Do What We Do

• We believe we can help our customers overcome their most challenging obstacles
• We believe in seeing through other people's eyes
• We believe that we can make a difference in people's lives
• We believe in meeting people where they are today and helping them to realize a better tomorrow
• We believe in living our professional lives in service to others

Company Profile

EDS I (Educational Data Systems, Inc.) is a national workforce development, training solutions and consulting company with a passion for helping great companies and communities train and retain great people. EDS I works with regions, employers and jobseekers to overcome their most challenging obstacles. Founded in 1979 and headquartered in Dearborn, Michigan, the company employs more than 800 people across the country. EDS I is a National Best and Brightest® Companies To Work For award winner. For over 45 years, EDS I has worked with workforce development agencies, regional partners and employers to assess and understand workforce development needs and deliver solutions to build better workforces. The company operates more than 120 contracts providing successful business services and jobseeker placement and retention services across the country. EDS I also provides world class training and consulting solutions to a variety of corporations, public entities and governmental agencies. Our history of success stems directly from our commitment to providing our clients with the absolute highest level of service through our diverse and talented team.