Clinical Provider Support Specialist

Duke PA; Durham (NC); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

Duke Health's DHIP Administrative Offices in RTP seek a Provider Support Assistant to perform administrative responsibilities in support of physicians and advanced providers. Key duties include telephone handling, letters and clinic notes processing, scheduling, and managing referrals and external records in Epic, with accurate documentation in Maestro Care.

The role supports CMAs and nurses to ensure patient questions are answered promptly, requiring clerical proficiency and strong attention to

Competenze

• High school diploma or equivalent education required.
• One-year experience of clerical or general office support required.

Mansioni

• Handle telephone calls and obtain caller information; route to appropriate staff.
• Process letters and clinic notes within 24 hours of receipt.
• Schedule and reschedule clinic or procedure appointments; update Maestro Care within 1–2 weeks.
• Manage referrals and outside records; upload documents to Epic via Solarity.

Conoscenze

Clerical experience

Office coordination

Telephone handling

Documentation

Formazione

High school diploma or equivalent

Strumenti

Maestro Care

Epic

Powershare

Solarity

Descrizione del lavoro

Duke Health's DHIP Administrative Offices in RTP seek a Provider Support Assistant to perform administrative responsibilities in support of physicians and advanced providers. Key duties include telephone handling, letters and clinic notes processing, scheduling, and managing referrals and external records in Epic, with accurate documentation in Maestro Care.

The role supports CMAs and nurses to ensure patient questions are answered promptly, requiring clerical proficiency and strong attention to