Provider Support Assistant - Pediatrics Transplant & Cell Therapy

Duke Careers; Durham (NC); On-site; USD 25,000 - 30,000; Full time

Job summary

Duke Health is seeking a Provider Support Assistant in the Department of Pediatrics to provide essential administrative support to physicians and advanced providers, ensuring smooth daily operations.

Key duties include triaging calls, drafting letters, coordinating seminars and travel, and maintaining provider schedules in Qgenda. The role requires strong clerical and communication skills and supports a collaborative clinical environment.

Qualifications

• High school education or equivalent.
• One year of clerical, office support, or related experience is required.

Responsibilities

• Prioritize and triage phone, email, and in-person requests for prompt handling.
• Draft letters, statements, and documents per departmental policies.
• Schedule and coordinate seminars, conferences, appointments, and meetings for leadership.
• Arrange faculty travel, reconcile transactions, and process reimbursements in Concur.
• Enter and maintain clinic schedules and provider availability in Qgenda.
• Manage calendars for the Division Chief and faculty to minimize conflicts.
• Oversee weekly seminar logistics, CME code management, and disclosure forms.
• Attend meetings to take minutes and provide administrative support.
• Handle additional tasks essential to daily division operations.

Skills

Clerical experience

Administrative support

Communication skills

Education

High school education or equivalent

Tools

Concur

Qgenda

Job description

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Provider Support Assistant - Pediatrics Transplant & Cell Therapy

Work Arrangement:

Requisition Number: 277225

Regular or Temporary: Regular

Location: Durham, NC, US, 27710

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Department of Pediatrics – 2400 Pratt Street, North Pavilion, 8th Floor, Durham, NC 27710

JOB SUMMARY

We are seeking aProvider Support Assistant toperform administrative responsibilities in support of one or more physician(s) and/or advanced provider(s).

JOB DUTIES AND RESPONSIBILITIES

• Prioritize and triage phone, email, and in‑person requests to ensure urgent needs are addressed promptly and routed to the appropriate team members.
• Independently draft and prepare letters, statements, and other written materials that require interpretation and application of departmental policies and procedures.
• Schedule and coordinate seminars, conferences, appointments, meetings, and speaking engagements for the Division Chief and faculty, ensuring all logistics are managed effectively.
• Arrange faculty travel using the departmental corporate card, reconcile transactions, and process reimbursements accurately within Concur.
• Enter and maintain clinic schedules, provider PTO, and schedule updates in Qgenda to ensure accurate and up‑to‑date provider availability.
• Manage and coordinate calendars for the Division Chief and faculty, ensuring efficient scheduling and minimizing conflicts.
• Oversee weekly PTCT Seminar Series logistics, including CME code management, speaker coordination, and collection of disclosure forms.
• Attend meetings to take minutes, provide administrative support, and serve as a knowledgeable resource for faculty and staff.
• Perform additional administrative tasks essential to supporting daily division operations and maintaining workflow efficiency.

JOB ELIGIBILITY REQUIREMENTS

High school education or equivalent.

• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience.

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

​Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

​Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions:

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Nearest Major Market: Durham

Nearest Secondary Market: Raleigh

Read more about Duke’s commitment to affirmative action and nondiscrimination at hr.duke.edu/eeo.