Pediatric Unit Operations & Patient Experience Coordinator

Children's Minnesota; Minneapolis (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Children’s Minnesota is seeking a Unit Operations Coordinator to deliver exceptional front-line service to families, staff, providers and visitors in the pediatric unit. You will answer questions, coordinate deliveries to patient rooms, direct visitors, and maintain a safe, welcoming environment while supporting intra-department teamwork.

Ideal candidates have a high school diploma (preferred) and at least 1 year of experience in a patient care setting, with strong computer skills and clear

Qualifications

• High school diploma preferred.
• 1 year of experience in a patient care setting preferred.
• Excellent customer service and communication skills.
• Strong computer skills and ability to learn hospital systems.

Responsibilities

• Provide exemplary customer service to families, staff, and visitors.
• Answer questions warmly and resolve problems promptly.
• Coordinate deliveries to patient rooms and direct visitors.
• Maintain a safe, welcoming environment and support other departments as needed.

Skills

Customer service

Problem solving

Computer skills

Interpersonal communication

English language

Multitasking

Teamwork

Education

High school diploma (preferred)

1 year experience in patient care setting (preferred)

Job description

Children’s Minnesota is seeking a Unit Operations Coordinator to deliver exceptional front-line service to families, staff, providers and visitors in the pediatric unit. You will answer questions, coordinate deliveries to patient rooms, direct visitors, and maintain a safe, welcoming environment while supporting intra-department teamwork.

Ideal candidates have a high school diploma (preferred) and at least 1 year of experience in a patient care setting, with strong computer skills and clear