Patient Service Coordinator

Taleo; Saint Louis Park (MN); On-site; USD 36,000 - 55,000; Full time

Job summary

Children’s Minnesota is seeking a Patient Services Coordinator (PSC) to deliver exceptional front-line service in our clinics. You will register patients, answer questions, and support families and providers with warmth and accuracy.

The role emphasizes accurate demographics, insurance information, and efficient check-in, with opportunities to contribute to a positive clinic team environment and to work with hospital technology systems.

Qualifications

• High school diploma or equivalent required.
• Post secondary education preferred.
• One year of customer service experience required.
• One year of medical office setting experience preferred.
• Knowledge of medical insurance preferred.

Responsibilities

• Register and check-in patients.
• Obtain accurate patient demographics and consents.
• Provide front desk clinic support.
• Assist with clinic technology resources.
• Promote a positive patient and family experience.

Skills

Customer service

Microsoft Word

HIPAA compliance

Multi-tasking

Front desk

Problem solving

Education

High school diploma

Postsecondary education preferred

Tools

Hospital systems

Excel

Job description

About Children’s Minnesota

Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News & World Report as a top children’s hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.org. Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.

Department Overview

At Children’s Minnesota, we’re focused on a vision to become every family’s essential partner in raising healthier children. We strive each day to create a work environment where professionals can come to bring this vision to life. In addition to hospitals in both Minneapolis and St. Paul, Children’s has pediatric, specialty and rehab clinics throughout the metro area. Our Clinics not only offer a small office atmosphere; they also provide you the opportunity to become a valued member of a larger prominent Healthcare system.

Position Summary

The patient services coordinator (PSC) is a pivotal front-line individual who provides exemplary customer service to families, staff and providers, both in-person and by phone. They promote a positive patient and family experience by answering questions, warmly, promptly and correctly. They are responsible for efficient and orderly registration and check-in of patients. Obtains accurate and complete patient demographic, financial information and required consents. The PSC supports patient care in the clinics and provides overall administrative support to their clinical area. The individual is also the clinics technology resource.

License/Certification/Registration

required? No

Education

• High school diploma or equivalent required
• Post secondary education preferred

Experience

• One year of customer service experience required
• One year of medical office setting experience preferred
• Knowledge of medical insurance preferred

Knowledge/Skills/Abilities

• Exceptional customer service skills
• Strong computer skills such as Microsoft word, excel or hospital technology systems
• Communicate and interact in respectful and professional manner
• Contribute to positive clinic team work environment
• Ability to perform front desk clinic functions
• HIPAA knowledge and ability to handle confidential information
• Demonstrate prompt and reliable attendance
• Apply logical thinking to problem solve
• Ability to multi-task in a fast-paced work environment

Physical Demands

Please click here to view the Physical Demands

Salary

The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. Annual salaries displayed are based on full-time employment (40 standard hrs per week). Annual salaries for part-time positions will be prorated based on the employee’s scheduled weekly hours in relation to the full-time standard. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.

Benefits

• In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits.

Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.

All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.

Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.