NICU Unit Operations Coordinator

Children's Minnesota; Saint Paul (MN); On-site; USD 38,000 - 52,000; Full time

Job summary

Children’s Minnesota in Saint Paul, MN, seeks a Unit Operations Coordinator to deliver exceptional front-line service to families, staff, and visitors. You’ll handle inquiries by phone and in person, coordinate deliveries to patient rooms, and support unit operations with a collaborative approach.

Ideal candidates have a high school diploma and 1 year of patient care experience, plus strong communication, problem-solving, and computer skills.

Qualifications

• High school diploma preferred.
• 1 year of experience in a patient care setting preferred.
• Outstanding professional and positive customer service skills.
• Strong computer skills in Microsoft Word and Excel.
• Clear written and verbal English communication.

Responsibilities

• Provide exemplary customer service to families, staff, providers, and visitors in person or by phone.
• Answer questions, problem-solve, and coordinate deliveries to patient rooms.
• Direct visitors to destinations and maintain a safe, welcoming environment.
• Serve as liaison to other departments and support unit operations and administration.

Skills

Customer service

Problem solving

Microsoft Word/Excel

Communication skills

Multitasking

Education

High school diploma preferred

1 year patient care experience preferred

Tools

Hospital technology systems

Job description

Children’s Minnesota in Saint Paul, MN, seeks a Unit Operations Coordinator to deliver exceptional front-line service to families, staff, and visitors. You’ll handle inquiries by phone and in person, coordinate deliveries to patient rooms, and support unit operations with a collaborative approach.

Ideal candidates have a high school diploma and 1 year of patient care experience, plus strong communication, problem-solving, and computer skills.