Pediatric Scheduling Specialist – Patient Care Focus

MedCare Pediatric; Houston (TX); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical Benefits

Dental & Vision

401(k) Plan

Referral Bonus

Career Growth Opportunities

Job summary

MedCare Pediatric in Houston, TX, is seeking a Patient Scheduler to coordinate care for our pediatric patients and families. You will manage patient and therapist calendars, confirm appointments, and ensure efficient scheduling in a fast-paced clinical environment.

The ideal candidate is organized, energetic, and professional, with excellent communication and customer service skills. Familiarity with high-volume calls and front-desk support is a plus, and bilingual English/Spanish is preferred.

Qualifications

• 2+ years experience in pediatric healthcare, therapy, or scheduling.
• Ability to handle a high volume of calls.
• Strong organizational and multitasking skills.
• Excellent customer service and professional communication.
• Ability to work independently and as part of a team.

Responsibilities

• Coordinate patient and therapist schedules to support consistent and efficient care.
• Develop and maintain organized scheduling systems to maximize appointment availability.
• Contact families regarding schedule changes, appointment confirmations, and other scheduling needs.
• Answer, screen, and return phone calls, emails, and voicemail messages promptly and professionally.
• Coordinate therapist call-ins, coverage, and communication with appropriate staff.
• Complete and track required patient consent forms prior to or at the time of the initial evaluation.
• Assist with front desk responsibilities as needed, including answering phones, checking patients in, and collecting co-pays.
• Communicate effectively with families, therapists, and administrative staff to resolve scheduling issues and support a positive patient experience.

Skills

Scheduling

Pediatric care

Phone support

Organizational skills

Communication skills

Customer service

Multitasking

Bilingual English/Spanish

Education

Bachelor’s degree

Tools

Scheduling software

EMR/EHR systems

Job description

MedCare Pediatric in Houston, TX, is seeking a Patient Scheduler to coordinate care for our pediatric patients and families. You will manage patient and therapist calendars, confirm appointments, and ensure efficient scheduling in a fast-paced clinical environment.

The ideal candidate is organized, energetic, and professional, with excellent communication and customer service skills. Familiarity with high-volume calls and front-desk support is a plus, and bilingual English/Spanish is preferred.