Pediatric Practice Operations Leader

Playground Pediatrics; Fayetteville (NC); On-site; USD 120,000 - 160,000; Full time

Job summary

Playground Pediatrics is seeking a District Director of Operations to lead eight pediatric locations in North Carolina, driving staffing, patient access, and performance. The role partners with providers and centralized teams to translate strategy into execution across sites.

The ideal candidate will be a hands-on, results-driven leader with 7+ years in healthcare ops, strong leadership and financial acumen, and the ability to travel 50-75% within North Carolina.

Qualifications

• Bachelor’s degree in healthcare administration, Business Administration, Operations Management, or a related field.
• 7+ years of progressive healthcare operations experience, preferably within physician practices, ambulatory care, medical groups, or other multi-site healthcare environments.
• 3+ years of multi-site or regional leadership experience, with direct accountability for the operational performance of multiple locations.
• Demonstrated experience leading and developing Practice Managers or other operational leaders, including setting expectations, managing performance, and driving accountability.
• Proven ability to own and improve operational and financial performance, including staffing, labor management, productivity, patient access, scheduling, operating expenses, and practice-level KPIs.

Responsibilities

• Accountable for the overall operational performance of assigned pediatric practices, ensuring each location consistently achieves organizational, financial, clinical, and patient-service expectations.
• Establish, monitor, and drive performance against key practice KPIs, including patient volumes, provider productivity, patient access, scheduling utilization, staffing, labor costs, overtime, patient experience, and other operational targets.
• Directly lead, coach, and develop Practice Managers, establishing clear expectations and accountability for practice performance, team leadership, employee engagement, operational execution, and financial results.
• Own the operational partnership with physicians and APPs to optimize provider schedules, templates, patient access, capacity, productivity, and clinic workflows.
• Ensure practices maintain appropriate staffing levels and structures based on provider schedules, patient volumes, productivity, and business needs.

Education

Bachelor’s degree in healthcare administration, Business Administration, Operations Management, or a related field

Master’s degree in healthcare administration (MHA), Business Administration (MBA), or related field

Job description

Playground Pediatrics is seeking a District Director of Operations to lead eight pediatric locations in North Carolina, driving staffing, patient access, and performance. The role partners with providers and centralized teams to translate strategy into execution across sites.

The ideal candidate will be a hands-on, results-driven leader with 7+ years in healthcare ops, strong leadership and financial acumen, and the ability to travel 50-75% within North Carolina.