Patient Services Representative

150 Shriners Hospitals for Children; Salt Lake City (UT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s is seeking a Patient Services Representative to serve as the first point of contact for patients and families. You will ensure timely, accurate, and compassionate communication, coordinate with clinical and administrative teams, and support smooth clinic workflows while upholding patient confidentiality.

The role emphasizes high-quality customer service, accurate scheduling, and strict HIPAA compliance across multiple locations in the U.S. and Canada.

Qualifications

• High School Diploma or equivalent (GED); 1-2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment required.

Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and elevate as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to the appropriate clinical or administrative staff.
• Maintain compliance with HIPAA and organizational privacy standards.
• Attend required meetings, in-services, and complete ongoing education, and competency training.
• Engage in team meetings and contribute to process improvement initiatives.
• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
• Uphold a patient-centered approach and model organizational values in all interactions.

Skills

Customer service

Communication

HIPAA compliance

Empathy

Scheduling

Teamwork

Education

High School Diploma or GED

Tools

EHR software

Medical scheduling system

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

Please click here to learn more about our locations.

Patient Services Representative

The Patient Services Representative serves as the first point of contact for patients and families. This role ensures timely, accurate, and compassionate communication while addressing patient inquiries, and coordinating with clinical and administrative teams. The representative is responsible for providing exceptional customer service, maintaining patient confidentiality, and supporting smooth operational workflows within the physician practice.

Key Responsibilities

• Respond to patient and family inquiries with professionalism and empathy.
• Provide accurate information regarding services, appointments, directions, and clinic processes.
• Triage urgent calls according to established protocols and elevate as appropriate.
• Accurately documents all patient interactions in the electronic health record (EHR).
• Demonstrate active listening and clear communication to reduce misunderstandings and improve patient satisfaction.
• Schedule, confirm, cancel, and reschedule patient appointments in alignment with clinic guidelines and scripts.
• Verify and update patient demographics, insurance information, and authorizations.
• Route messages and requests to the appropriate clinical or administrative staff.
• Maintain compliance with HIPAA and organizational privacy standards.
• Attend required meetings, in-services, and complete ongoing education, and competency training.
• Engage in team meetings and contribute to process improvement initiatives.
• Demonstrate flexibility in adapting to changes in policies, technologies, and scheduling needs.
• Uphold a patient-centered approach and model organizational values in all interactions.

Required Qualifications

High School Diploma or equivalent (GED) 1-2 years of experience in patient access, scheduling, registration, or customer service in a healthcare environment required.

Compensation

Compensation is determined based on years of relevant experience and departmental equity.

Location

No matter where you’re located, you’ll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Tuition assistance
• Retirement matching
• and so much more!

We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more.