Pediatric Patient Services Coordinator

NORTH PINELLAS CHILDREN'S MEDICAL CENTER, INC; Palm Harbor (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Short- and long-term disability

401(k) with profit sharing

Job summary

Children’s Medical Center, a pediatric practice serving the community, seeks a full-time Receptionist to support the Patient-Centered Medical Home team. The role provides front-desk support, answers calls, schedules appointments, and collects patient information with accuracy.

The position requires coordinating interpreter services, maintaining an organized front desk, and ensuring confidentiality and infection control. Evening and weekend shifts rotate to cover needs.

Qualifications

• Excellent customer service, communication, and organizational skills.
• Ability to multitask in a fast-paced environment.
• Proficient in computer systems, phone operations, and documentation.
• Knowledge of insurance, eligibility, and medical terminology preferred.
• Professional, team-oriented, and detail-driven.

Responsibilities

• Answer and route calls; schedule and confirm appointments.
• Greet and check in patients; maintain accurate demographic, insurance, and pharmacy information.
• Verify insurance, collect copays/balances, and assist with basic billing inquiries.
• Scan and manage patient documentation in the EHR.
• Coordinate interpreter services and address patient communication needs.
• Monitor reception area, communicate delays, and maintain a welcoming environment.
• Process medical record requests, forms, and daily reports/deposits.
• Ensure confidentiality, safety, and infection control standards.

Skills

Customer service

Communication

Organizational skills

Multitasking

Computer systems

Phone operations

Documentation

Insurance knowledge

Medical terminology

Team-oriented

Tools

EHR software

Job description

Children’s Medical Center, a pediatric practice serving the community, seeks a full-time Receptionist to support the Patient-Centered Medical Home team. The role provides front-desk support, answers calls, schedules appointments, and collects patient information with accuracy.

The position requires coordinating interpreter services, maintaining an organized front desk, and ensuring confidentiality and infection control. Evening and weekend shifts rotate to cover needs.