Front Desk Receptionist

HR Professional Solutions, Llc; Southfield Township (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Medical Center Pediatrics is seeking a friendly Front Desk Staff Member to join our team. You will greet patients and families, answer phones, schedule appointments, verify insurance, maintain records, process documents and faxes, collect payments, and assist with basic billing questions.

Ideal candidates will have strong customer service, attention to detail, dependability, and the ability to multitask in a busy medical office.

Qualifications

• Front desk or reception experience is advantageous.
• Experience in a medical office is a plus.
• Strong customer service and communication skills are required.
• Ability to maintain patient confidentiality and privacy standards.

Responsibilities

• Greet patients and families as they arrive and assist with check-in.
• Answer incoming calls and route them appropriately.
• Schedule and confirm appointments.
• Verify insurance and demographic information.
• Maintain patient records and ensure accuracy of documents and faxes.
• Assist with basic billing questions and process payments.
• Communicate with physicians and clinical staff as needed.

Skills

Customer service

Communication

Attention to detail

Dependability

Multitasking

Teamwork

Job description

Medical Center Pediatrics is looking for a friendly, dependable, and organized Front Desk Staff Member to join our team.

Responsibilities include greeting patients and families, answering phones, scheduling appointments, verifying insurance and demographic information, maintaining patient records, processing documents and faxes, collecting payments, assisting with basic billing questions, and communicating with Physicians and clinical staff.

Ideal candidates will have:

Excellent customer service and communication skills

Strong attention to detail

Dependability and punctuality

Ability to multitask in a busy medical office

A positive, professional and team-oriented attitude

Ability to maintain patient confidentiality

Previous medical office or front desk experience preferred

We are looking for someone who takes initiative, enjoys working with children and families, and wants to be part of a collaborative team.