Pediatric Patient Services Coordinator

Pediatric Home Service, Inc.; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

PTO

401(k) Matching

Tuition Reimbursement

Professional Development

Health Insurance

Disability & Life Insurance

Job summary

Pediatric Home Service, Inc. in Houston, TX is seeking a full-time Patient Service Representative to join our patient-focused team. You will handle delivery tickets for DME, support billing inquiries, and assist families and providers through the help desk, phone, and email.

You will maintain patient information, coordinate orders, and help ensure accurate records while delivering compassionate service to medically complex children and their families in a fast-paced environment.

Qualifications

• High school diploma or 1–6 months of related experience and/or training.
• DME intake/admissions experience preferred.
• Exceptionally organized, multi-tasking, problem solving and communication and strong keyboard skills.
• Experience in Brightree EHR a plus!

Responsibilities

• Creates and confirms delivery tickets for Durable Medical Equipment (DME).
• Creates IV Delivery Tickets as applicable.
• Assists internal and external customers and staff through the Customer Service help desk, phone calls, email or face to face encounters.
• Serves as the Patient Services Coordinator of the Day (COD) as applicable.
• Maintains database of physician orders.
• Performs call-outs and processes returned mail.
• Obtains patient supply orders via telephone, fax or helpdesk.
• Obtains physician orders for products and services provided.
• Obtains and assists with new patient referrals via telephone and completes the DME intake.
• Updates patient account information on an ongoing basis, including patient change forms.
• Addresses complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Coordinates courier service with appropriate staff for deliveries as needed.
• Maintain HIPAA and PHS compliance regarding EHR access.
• On-call duties/rotation may be required based on business need.
• Other duties as assigned.

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Brightree EHR

Job description

Pediatric Home Service, Inc. in Houston, TX is seeking a full-time Patient Service Representative to join our patient-focused team. You will handle delivery tickets for DME, support billing inquiries, and assist families and providers through the help desk, phone, and email.

You will maintain patient information, coordinate orders, and help ensure accurate records while delivering compassionate service to medically complex children and their families in a fast-paced environment.